Life insurers are adapting in order to respond to the needs of a changing marketplace. Shifting market demographics, competition from non-traditional sources and changes in consumer behavior are sparking transformation across all areas of an insurer’s operations. Carriers are working to get closer to their customers, bring innovative products to market and improve the efficiency of their back end operations. As if those challenges weren’t enough, insurers must overcome the obstacles that persist within their organizations — disjointed customer service, lengthy product development cycles and inflexible legacy systems — just to name a few.

Whether it is quoting a new whole life policy, processing a long-term care claim or managing variable annuity investments, Pegasystems can help Life insurers meet these challenges head on. Our rules-based Business Process Management (BPM) solutions help insurers close the gaps that often occur between operational execution and management intent — increasing an organizations ability to adapt efficiently and effectively. Pegasystems’ industry leading SmartBPM® technology provides insurers with unparalleled agility - enabling a rapid business response to changing customer needs and market conditions.

Twelve of the top twenty U.S. insurance carriers have chosen Pegasystems to implement a wide range of applications, from new business to underwriting, rating, claims, customer service, and marketing. While their needs are different, they have all chosen Pegasystems for the same reason: Pegasystems drives the growth of their business by enabling them to optimize processes iteratively. Organizations can do more than react to change — they can “Build for Change®,” implement solutions in quick order, realize ROI quickly, and enjoy increasing returns on a continuous basis.

Leading technology for Life insurers
Pegasystems' insurance solutions are built on the company's leading SmartBPM® Suite, which includes Pegasystems' leading business-rules engine, PegaRULES®. As a recognized leader in both BPM and business rules, Pegasystems can address carriers' needs for process-intensive applications such as new business, customer service, and claims processing; as well as decision-intensive applications such as underwriting and rating. The unique unified environment enables carriers to build automation and compliance into their process applications, ensuring best practices are enforced; and at the same time introduce governance to their decision-intensive applications, ensuring that new rules go through the proper qualification steps.

Pegasystems makes it easy for insurance carriers to benefit from this technology with an Insurance Industry Framework™ that encompasses best practices for building scalable, extensible insurance applications. The framework leverages the IBM Insurance Application Architecture (IAA) and ACORD standards for faster time to market, as well as Pegasystems’ Product Configuration Framework™, to address insurance carriers' complex policy-configuration issues.

Solutions In Action


Agents Grow New Customer Equity	CRM System Cuts Churn	BPM Modernizes Business Cycle	Rules-Driven Documentation Delivers
Cross-Selling and Up-Selling Increased	CRM System Automates Customer Cases	Decisioning Improves with BPM	More Accurate Customer Data
$70 Million in New Business	Company Cuts 30% of Claims Examinations	New Backbone Fuels Growth	Claims Exceptions Cut Back
Massive Sales and Profitability Increase	CRM Excellence Pleases Customers	Labor Costs Cut Through BPM	BPM Makes Better Audit Trails