The Challenge
Legacy systems are a cornerstone of any insurance company’s operations. Key insurance functions — underwriting, policy administration, claims management — are supported by one or many of these critical business assets. While these systems serve the purpose for which they were created, many have not kept pace as an insurers business continues to evolve. As the industry continues to change, insurers need a support infrastructure that can respond quickly and efficiently as market conditions change. In many legacy system environments, this just isn’t possible.

Historically, when insurers acquire new operations or build new products, they rely on manual work to link together disparate pieces of a legacy environment — a costly and inefficient practice that inhibits productivity. Consequently, back-office operations are rife with labor-intensive processes designed to circumvent these inefficient systems.

The Solution
Pegasystems’ SmartBPM® technology provides insurers with the unique ability to wrap and renew their legacy system assets. Insurers can use business process management (BPM) technology to unlock the power of these static tools to achieve business functionality and value that previously was not considered possible. Pega’s BPM technology can help an insurance carrier optimize the business processes that manage those systems — a stark change for carriers accustomed to letting their legacy assets be a key driver of the business processes within their organizations. Insurers can create a process orchestration layer and common user interface that seamlessly integrate acquired or home grown systems under one umbrella — providing insurers with options to optimize legacy assets or sunset them on their own schedule. This dynamic approach to legacy optimization frees insurers to develop improved business processes and accelerate the development of business tools that help insurers achieve strategic objectives.

Solutions In Action


$70 Million in New Business	CRM System Cuts Churn	Labor Costs Cut Through BPM	More Accurate Customer Data
Massive Sales and Profitability Increase	Web-Based Automation Improves CRM	Faster, More Accurate Retrieval	Claims Exceptions Cut Back
Agents Grow New Customer Equity	CRM System Automates Customer Cases	Decisioning Improves with BPM	BPM Makes Better Audit Trails
Cross-Selling and Up-Selling Increased	CRM Excellence Pleases Customers	Solution Increases Profitability Per Policy	Rules-Driven Documentation Delivers