Industries

Systematically and iteratively improve business processes

Energy companies,still recovering from the M&A trend, continue to look to consolidate merged assets, reduce cost, and eliminate process defects. At the same time, they seek to bring process improvement to core manufacturing and their extended partner networks. IT is a key player in these initiatives, and Pegasystems' SmartBPM^® offers an enterprise-wide enablement layer to facilitate them.

Oil & Gas (O&G ) are interested in customer service and loyalty, and making their Business Intelligence actionable. Utilities (gas, electricity, and water) also now worry about heightened cyber-security requirements (NERC Urgent Action Request). Both face the ongoing need to manage extremely complex assets, highly trained staff, and the constantly updated processes that intersect the two. They are also encouraged to leverage existing IT infrastructure — without incurring risk; and explore process outsourcing — again, without incurring risk. Because the products are massively complex, so too are the sourcing requirements — non-strategic sourcing can cost millions, unnecessarily.

Analysts agree that the first step to tackling key business issues in energy is to identify and abstract core business processes. The second step is to systematically and iteratively improve them where they can deliver the highest level of business benefit.

Why SmartBPM?
Pegasystems' SmartBPM helps the energy enterprise bring new products to market more quickly, reduce complexity, improve their views of their customer with policy-driven customer service, and layer within and across existing IT infrastructure to extend the amortization calendar for fixed assets. SmartBPM is also one of the safest ways to begin an outsourcing strategy, since it can easily bring distributed nodes together within strict and secure parameters to handle skill- and role-based load balancing.

By capturing staff expertise, complex rules-heavy processes (including sourcing and contract development) can be automated, cutting months out of the time-critical delivery calendar. Customer service representatives benefit from aggregated knowledge management — the system allows the right decision to instantly affect in-flight processes, improving the quality of deliverables.

Pegasystems' SmartBPM enables continuous business improvement in many areas, including:

• Customer service
• Intelligent sourcing and tax planning
• Resource planning and scheduling
• Compliance and human resources
• Six Sigma
• Supply chain
• Management and prevention of service outages
• Open-market settlement
• Dispute resolution

 

 

Solutions In Action

Private Jet Provider builds satisfaction with SmartBPM	Veterinary Provider Chooses Pegasystems for CRM	Utilities Company Boosts Efficiency	Manufacturer uses SmartBPM for Sarbanes-Oxley Compliance
E-Auction Improves Close Rate	Retailer Cut Complaints by 60%	Global Telecoms servicing backbone improves provisioning	Energy Firm Boosts Compliance
Research Firm Improves Win Rate	Travel Industry Giant Selects Pega CPM for Agents	UK Government Agency Selects PRPC for Case Management	Manufacturer Cuts Taxes and $100m in Costs
Medical Devices Company Anticipates New Markets	Department Store Boosts Home Services	Mobile Telco Eases Processes	Multinational Biotech handles adverse events with PRPC