Real-Time Lean for SmartOutsourcing

Leveraging SmartBPM to Reduce Waste and
Increase Efficiency

Analysts estimate that seventy five percent of a BPO's cost is attributed to human capital expenditures to manually process tasks and rework errors. The resulting fact is that half of all BPO contracts fail within five years because BPOs are not meeting their customer’s business objectives. Hence, BPOs need cutting edge tools to seamlessly manage and process their customer's work with less waste, more efficiency and with better results to meet their demanding expectations. Lean is process improvement that focuses on reducing waste and improving process efficiency.

For BPOs to deliver on these benefits, they need to have complete control of the customer's outsourced process — from transition, to transformation, to execution. With SmartBPO™, predicated on Pegasystems' SmartBPM® Suite, service providers are able to drastically automate all phases of an outsourcing engagement, thereby providing unprecedented process innovation and efficiency to its customers. BPOs are offered these advancements through the following advantages:

• Process efficiency in provisioning and differentiating services: service providers are offered business-friendly process modeling tools to capture the customer’s business requirements directly into the system, thereby automating the transitioning and transformation phases of the outsourcing project.
• Process efficiency in outsourced process execution: SmartBPM’s enterprise process engine and business rule engine orchestrates and automates the outsourced work, thereby eliminating manual hand-offs and reworks.
• Process efficiency in process monitoring and improvement: Out-of-the-box business activity monitoring dashboards, reports, and automated alerts dynamically monitors if work is processed on time, contractual SLAs are being met, and if processes are running optimally.

Real-Time Lean is process efficiency through SmartBPM process automation. To learn more about Real-Time Lean for Smart Outsourcing, register to download a free whitepaper.

SmartBPM offers lean efficiency throughout all outsourcing phases.