For service receivers to truly harness the power of sourcing work amongst service providers (internal departments, shared services, and BPOs), strategic outsourcing must be treated as an integral part of an organization’s process management approach rather than as an exception. To do this, business operation managers require mechanisms and controls to manage internal and external processes cohesively to maximize the utilization of all resources throughout their end-to-end service chain. This best practice is referred to as multisourcing.

The only way Service Receivers can make multisourcing a reality is to adopt a platform that empowers them to treat all service providers (internal and external) as an integrated strategic business unit. That platform is SmartMultisourcing. SmartMultisourcing is the next generation of multisourcing where Pegasystems’ SmartBPM® Suite is used to capture service receiver’s policies and procedures in order to automate end-to-end operations involving insourced and outsourced work. With SmartMultisourcing service receivers are provided with the following three imperatives to transform the way they manage work across the enterprise: visibility, control, and transparency.

Visibility involves the ability for the service receiver to explicitly see, understand, and know the business policies and procedures that is driving their business; internally and externally.
Transparency means the service receiver has complete governance into all work (internal and external) flowing through an end-to-end process – having access to the right data at the right time.
Control entails putting the service receiver back in the driver seat in regards to management and continuous improvement of work being insourced and outsourced; assuring all operation stay in step with operational objectives.

For more information on SmartMultisourcing, register to download a free whitepaper.

SmartMultisourcing: Enabling Transparency, Visibility and Control