Blogs By Category: communications service providers

Social Isn’t the First Evolution in Customer Service, and it Won’t Be the Last

Jun 15 2011 | Author: Tom Erskine

“What’s your social strategy?” is now the “in” question for customer service executives at Communications Service Providers. The explosive growth of social media has driven providers to re-think their customer service strategies, and...

Tags: Social Media, communications service providers, CSP, CSPs, Communications, Tom Erksine

4G – Fantastic capability, but let’s talk services

Dec 20 2010 | Author: Tom Erskine

Want to stump a panel of mobile carrier executives? Ask them about 4G service innovation. There I was, listening to representatives from Sprint, Verizon and AT&T discuss the remarkable speed and capacity of their new 4G networks. Th...

Posted In: BPM | Tags: 4G, communications service providers, Verizon, AT&T, Sprint