Blogs By Category: Training

Pega – Software for Customer Centricity.

May 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

Pega – Software for Customer Centricity

May 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics
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