Blogs By Category: Case Management

Taking BPM to the Next Level with DCM

May 01 2013 | Author: Matt Shannon
Dynamic Case Management (DCM) and Business Process Management (BPM) solutions have evolved significantly over the past several years – making it increasingly difficult to understand the differences between the two technologies.  Forrester Researc...
Posted In: Case Management | Tags: DCM, BPM, Case Management, Forrester

The Blob Just Isn't Scary Anymore

Jun 29 2012 | Author: Don Schuerman
The movie “The Blob” might have been frightening when it was released in 1958.  But more than 50 years later, Hollywood knows the blob just isn’t scary anyone.  You don’t need an outdated scare tactic - if you’ve got a compelling story...
Posted In: BPM, Architecture | Tags: Case Management, Performance, Scale, Scalability, Architecture, Optimization, Database, Objects

Zen or the Art of Reinventing Yourself

Jan 31 2012 | Author: Krassi Genov
The year 2012 is turning out to be quite the interesting year so far. Specifically, I am talking about the seismic shift we are witnessing all around us on daily basis.  This month we heard that Facebook might soon be reaching 1 billion users, Apple ...
Posted In: Cloud | Tags: Case Management, Kodak moment, Apple

Knowledge Assisted Workers

Oct 11 2011 | Author: Setrag Khoshafian
Recently, I read an interesting article on BBC’s website. The title was: Ready for the Robot Revolution? The article expounds on the recent advances in robotics. One sentence especially caught my attention, “Robots are tools designed to achieve human ...
Posted In: BPM, Case Management | Tags: Case Management, Pegasystems, Pega, knowledge management, Knowledge Workers

Ten Technology Trends in Ten Years … for BPM (Part II of II)

Aug 17 2011 | Author: Setrag Khoshafian
Part I of this two part blog covered how BPM is affected by, leverages, and more importantly impacts the first five of the ten technology trends that will be most significant in the next ten years, as identified by Cisco’s Dave Evans. This blog continue...
Posted In: BPM, Decision Management, Case Management | Tags: Case Management, BPM, decision management, Business Rules

Propelling Innovations in Public Sector

Jun 13 2011 | Author: Dave Dantus
It seems like every time I pick up a government trade magazine or jump online, the public sector is getting bashed for its lack of innovation, customer service and agility in some way, shape or form.  But you wouldn’t think that if you attended our...
Posted In: Case Management | Tags: Case Management, PegaWORLD, government, public sector, Citizen Service, Tax Yield, Government Innovation

Pega – Software for Customer Centricity

May 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

Pega – Software for Customer Centricity.

May 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

The Next Wave of Innovation in BPM (Part II)

Jan 07 2011 | Author: Eric Deitert
In Part one of this blog series we defined that the next wave of innovation in BPM is the Adaptive Enterprise and introduced the following two trends supporting this evolutionary progression. Business and IT silos are disappearing through the use of BP...
Posted In: BPM, Decision Management, Case Management | Tags: Case Management, BPM, Predictive BPM, adaptive enterprise, Cloud for BPM

BPM Go Live: Using BPM to Drive Real World Agility

Oct 26 2009 | Author: Alan Trefler
Recently, we had a project go-live with one of the world’s largest financial services organizations. Earlier this year, President Obama announced the Homeowner Affordability and Stability Plan to restructure or refinance mortgage loans to avoid foreclo...
Posted In: BPM, CRM | Tags: Automate, Customer Interaction, Efficiency, Business Process Management, Case Management, Go Lives, mortgage reform

Pages

Subscribe to Blogs By Category: Case Management