Blog By Author: Dave Dantus

What Does Landing Planes on Time and Delivering Citizen Services Have in Common?

Feb 15 2012 | Author: Dave Dantus
More than you think. Let me give you two examples to crystalize this.London Heathrow Airport is one of the busiest airports in the world. Approximately 75,000 workers collaborate to provide 65 million international travelers with a positive passenger expe...
Tags: government, public sector, citizen benefit delivery, Heathrow, agencies

Making Citizen Service Delivery as Easy as a Dinner Reservation with OpenTable

Oct 13 2011 | Author: Dave Dantus
Tightened budgets. Increased focus on providing better citizen service. Decreased staffing. These challenges are giving government agency a lot of headaches. But coping with these pain points doesn’t have to be that hard.  In fact, this is the sam...
Tags: CRM, public sector, Dantus, citizen service delivery, citizen benefit delivery

Scalability and Efficiency Matters - Public Sector Agencies Demand more Agility

Jul 15 2011 | Author: Dave Dantus
As any veteran of the public sector will gladly tell you, scalability, security and costs are three vital factors when evaluating the success of any government IT project. Pega’s customer centric approach always holds these factors in high regard.  ...
Tags: public sector, scalabillity, IBM benchmark, AKO

Propelling Innovations in Public Sector

Jun 13 2011 | Author: Dave Dantus
It seems like every time I pick up a government trade magazine or jump online, the public sector is getting bashed for its lack of innovation, customer service and agility in some way, shape or form.  But you wouldn’t think that if you attended our...
Posted In: Case Management | Tags: Case Management, PegaWORLD, government, public sector, Citizen Service, Tax Yield, Government Innovation

Agencies Continue to Struggle with Delivery of Citizen Benefit Services

Mar 21 2011 | Author: Dave Dantus
I recently teamed up with 1105 Government Information Group, a well-respected organization that’s widely known in government circles, to conduct a comprehensive survey around the stiff challenges associated with Citizen Benefit Services. To say we’ve ...
Tags: survey, Dantus, improper payments, 1105, enrollment and eligibility, government survey

Effective Citizen Benefit Services Delivery - Avoiding Improper Payments

Mar 02 2011 | Author: Dave Dantus
Whether it’s Medicare, unemployment insurance or social security, federal agencies delivering citizen services are struggling with how to combat waste, fraud and abuse.  But with complexity rising (changing programs and policies) and manpower dimin...
Tags: IDC, Dantus, webinar, improper payments, Dave Dantus, eligibility and enrollment, WFED, Federal Tech Talk

It’s time for Entitlement Agencies to Own the Change

Feb 01 2011 | Author: Dave Dantus
With improper payments from the federal government continuing to rise (to a total of $110 billion in FY2009) and President Obama getting more aggressive to stamp out this wasteful spending*, government agencies that deliver entitlement programs such as Me...
Tags: Dantus, Own the Change, entitlement programs, entitlements

A Low-Risk, High-Reward Approach to Modernization

Nov 30 2010 | Author: Dave Dantus
At a time when state governments are facing unprecedented budget challenges and states have run up a combined deficit well past $1 trillion, it’s imperative to look at cutting labor costs and IT complexity.With an unprecedented level of government refor...
Posted In: BPM
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