Service Oriented Enterprises
Service Oriented Enterprises
Dr. Setrag Khoshafian, Vice President of BPM Technology
Foreword by Alan Trefler
Global collaboration and emerging corporate cultures are creating a new type of innovative business: the service oriented enterprise (SOE). It combines a service-focused way of doing business with the latest technology for a fresh approach in which each party or participant sees itself as a service provider as well as a service consumer.
Service Oriented Enterprises focuses on the cultural service dimension as well as the emerging architecture of service orientation. Three essential trends in particular are brought together in this book: the advancements in standards-based, service-oriented infrastructures; the emergence of business process management suites; and the continuous performance management of strategies, goals, and objectives.
By aligning business and IT, Business Process Management (BPM) is the core layer of any SOE architecture. Service Oriented Enterprises delves deeply into all the components of BPM as well as such issues as Web services architectures, service oriented maturity models, enterprise service buses, standards for quality of service, and servant leadership.
The book clearly explains the cultural aspects of service orientation in which enterprises reach and serve various target communities: their customers as well as their trading partners, employees, and shareholders. This makes Service Oriented Enterprises an indispensable tool for both IT and business managers.
Praise for Service Oriented Enterprises
"Service Oriented Enterprises takes the reader from the business impact through exhaustive technical detail in an effective way. This is a must read for individuals or organizations that want to understand the full impact of services on their business and technical architectures."
Jim Sinur, VP Distinguished Analyst, Gartner
"Setrag Khoshafian uses his extensive experience to translate sometimes murky service-oriented architecture concepts into meaningful, real-world recommendations. This is a valuable book for those business and IT professionals attempting to implement these new capabilities into their organization."
Ken Vollmer, Principal Analyst, Forrester Research
"In his book, Service Oriented Enterprises, Setrag Khoshafian has finally established the link between the concepts of a service oriented architecture (SOA) with the practical implementation of that architecture in real organizations that are attempting to use technology to transform their key processes. His emphasis on Business Process Management (BPM) as a core technology framework required for the successful deployment of an SOA correctly gives BPM its due. Readers will find his book very instructive whether they are technologists attempting to understand the details of the SOA or business planners wanting to understand how SOA and BPM will impact their organizations."
Bill Chambers, Principal Consultant, Doculabs
"Dr. Khoshafian does a fantastic job of translating several complex issues into actionable advice for organizations looking to become more agile. We have been fortunate to have Setrag as a frequent contributor on BPMInstitute.org and SOAInstitute.org — our Peer To Peer Exchanges for Practitioners. I readily recommend Service Oriented Enterprises to our members and look forward to continuing this discussion with the release of the book and future contributions."
Editor and Founder, Gregg V. Rock, BPMInstitute.org
"... [A] roadmap to accomplish business transformation. I suggest that you read Service Oriented Enterprises and then move quickly. No doubt your competitors are [doing so]."
Bob Thomas, Publisher, Business Transformation Journal, Business Integration Journal