Increase Policyholder Satisfaction and Sales with a Unified New Business Acquisition Solution
Insurers in the life/annuity and property/casualty arena strive to provide regulation-suitable, quality solutions with predictable outcomes for all prospects. Generating new business is one of the most common processes, repeated daily by thousands of producers and agents around the world. In a world where some customers increasingly regard insurance products as commodities, delivering a tailored, efficient purchase experience is crucial to acquiring and retaining satisfied policyholders.
In the insurance industry, customer advocacy remains a universal best practice. Because the process of purchasing a policy is typically the first interaction that a customer has with a carrier, it is a defining moment and significantly influences the customer’s view of the carrier’s brand, service levels and value.