Blogs By Category: Dispute and Fraud Management

BPM Go Live: Case Management in Dispute and Fraud Initiatives

Jun 01 2009 | Author: Alan Trefler

We had a significant go live this week at one of the world’s largest credit card and travel services organizations. They are using Pega solutions to dynamically prioritize and present dispute and fraud cases worked by customer care professionals. ...

Tags: Automate, Customer Interaction, Case Management, Business Transformation, Go Lives, Dispute and Fraud Management

BPM Go Live: Smarter Payment Investigations

Apr 24 2009 | Author: Alan Trefler

One of the world’s leading financial services firms just went live with a Pega project that addressed their business issue around payment investigations for a recently acquired business unit. The new solution enables the bank’s external clients to ...

Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives, Dispute and Fraud Management