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Authors

Alan Trefler

Bill Marshall

Cathy Novak

Chris Blatchly

Dave Dantus

Don Schuerman

Douglas Kim

Elizabeth Hart

Eric Deitert

John Everhard

Kathleen Gingras

Krassi Genov

Matt Shannon

Rob Walker

Russell Keziere

Russell Palmer

Scott Andrick

Setrag Khoshafian

Steve Kraus

Terri Pennypacker

Thomas Harrington

Tom Erskine

Tom King

Tony Tarquini

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Agility Automate CRM & Customer Experience Customer Interaction Efficiency Business Process Management Case Management Inception BPM Lean Six Sigma Real-Time BPM Methodology Continuous Improvement Lean Six Sigma Business Transformation Business Technology Chordiant customer experience financial services Pegasystems SmartBPM Tower Group Transformation chess Pega PegaWORLD user conference Collaboration BPMS Flexible Situational banking

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© 2013 Pegasystems® Inc. US +1 (617) 374 9600 UK +44 (0) 118 9591150 Australia +61 (2) 9251 0566

Pegasystems is the leading provider of business process management (BPM) and customer relationship management (CRM) software solutions. Our BPM methodology and BPM services provides businesses with an unprecedented degree of agility by giving business users control over the business process management suite and reducing reliance on IT staff. With user-friendly design tools, intuitive business rules functionality, and automated programming, the Pega BPM suite is the ideal BPM platform for enterprise initiatives like business transformation, continuous process improvement, and business performance management. Our Build for Change technology also powers agile solutions to specific operational challenges, such as workflow management software, customer relationship management software, business process management software, business process management systems and business process outsourcing software; as well as CRM solutions including customer service software, call center software and customer relationship management systems. Pegasystems CRM applications and contact center software help transform the customer experience across all channels and touch points. With business CRM software and call center solutions from Pegasystems, companies can maximize the value of every call center CRM interaction.