Blogs By Category: Pegasystems

Should Banks be Happy with a Silver Medal? (Part Two)

Sep 16 2012 | Author: Scott Andrick
In Part One of this post, I described how the current “crisis in confidence” for banks may actually have a silver lining for progressive organizations who implement a Next-Best-Action (N-B-A) marketing approach.  The three key components to an N-...
Posted In: BPM, CRM, Decision Management, Customer Service, Marketing Automation | Tags: financial services, Pegasystems, Pega, decision management, Analytics

Knowledge Assisted Workers

Oct 11 2011 | Author: Setrag Khoshafian
Recently, I read an interesting article on BBC’s website. The title was: Ready for the Robot Revolution? The article expounds on the recent advances in robotics. One sentence especially caught my attention, “Robots are tools designed to achieve human ...
Posted In: BPM, Case Management | Tags: Case Management, Pegasystems, Pega, knowledge management, Knowledge Workers

Ten Technology Trends in Ten Years … for BPM (Part I of II)

Aug 01 2011 | Author: Setrag Khoshafian
I am always fascinated by futurists. Some of them, like Kurzweil’s coming “singularity,” are far off and difficult to prove or believe in. But there are more pragmatic predictions that are already shaping the future. I have been thinking about ...
Posted In: BPM, Case Management | Tags: Business Process Management, Pegasystems, BPM, Setrag Khoshafian, Case Managament

Pega – Software for Customer Centricity.

Mayo 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

Pega – Software for Customer Centricity

Mayo 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

Sometimes, 1+1 = 3

Mayo 20 2013 | Author: Scott Andrick
I was pleased to recently read an independent analyst report written by Tower Group’s Nicole Sturgill.  In it, she highlights significant success at two financial services organizations leveraging Pegasystems and Chordiant solutions respectively.  Th...
Tags: Chordiant, customer experience, financial services, Pegasystems, SmartBPM, Tower Group
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