Blogs By Category: Business Transformation

Automate... or die

Mayo 18 2013 | Author: Alan Trefler
I was reading David McCoy's recent Gartner blog suggesting that BPM professionals might consider using the term "business process automation" to describe what we do. I would say yes. If one can visualize or imagine the possibility of radical transformatio...
Tags: Automate, Business Transformation

BPM Go Live: Electronic Records Management in Government Becomes a Reality

Mayo 18 2013 | Author: Alan Trefler
A large European government agency just went live with a Pega project this week that will automate a number of manual, paper-based processes while also assuring compliance through a single view into case management profiles across multiple directories and...
Tags: Efficiency, Business Transformation, Go Lives, Compliance

BPM Go Live: BPM + BRE + CRM = Happier Customers

Mayo 18 2013 | Author: Alan Trefler
Many organizations are realizing that in these economic times, better customer service can have a significant impact on future business, and this project is proof of that.  Based on the success of this project, the client is now looking at three additio...
Tags: Automate, Customer Interaction, Business Transformation, Go Lives, BRE

BPM Go Live: Case Management in Dispute and Fraud Initiatives

Mayo 18 2013 | Author: Alan Trefler
We had a significant go live this week at one of the world’s largest credit card and travel services organizations.  They are using Pega solutions to dynamically prioritize and present dispute and fraud cases worked by customer care professionals.  Th...
Tags: Automate, Customer Interaction, Case Management, Business Transformation, Go Lives, Dispute and Fraud Management

BPM Go Live: Ideal for Airport Process Optimization

Mayo 18 2013 | Author: Alan Trefler
Pegasystems had quite a significant go live today, as one of the world’s largest airports is now using our solutions to build a total airport management system that will manage all information around takeoffs, departures, planning, and airfield operatio...
Tags: Automate, Efficiency, Business Transformation, Go Lives, Compliance

BPM Go Live: Automation & Visibility Deliver Success to Insurance Carrier

Mayo 18 2013 | Author: Alan Trefler
The client was looking for a means of minimizing manual processes, while also offering visibility into activity to the call center and underwriting teams. The solution that was developed was a full policy lifecycle solution that supported call center ...
Tags: Automate, Business Transformation, Insurance

BPM Go Live: Supporting Growth and Improved Customer Service

Mayo 18 2013 | Author: Alan Trefler
This organization was focused on continued growth, while offering improved service that would keep up with the changing needs of their customers.  The customer was looking for a solution that would automate the flow of tasks required to complete the prio...
Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives

BPM Go Live: Automated On-Boarding Drives Business and Customer Satisfaction

Mayo 18 2013 | Author: Alan Trefler
This system has been welcomed with universal acclaim from the client and has actually handled a larger number of cases entered than initially anticipated.  The early success of this project now has the client looking at how to roll this solution out acro...
Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives, On-Boarding

BPM Go Live: Smarter Payment Investigations

Mayo 18 2013 | Author: Alan Trefler
One of the world’s leading financial services firms just went live with a Pega project that addressed their business issue around payment investigations for a recently acquired business unit. The new solution enables the bank’s external clients to cr...
Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives, Dispute and Fraud Management

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