Blogs By Category: Business Transformation

The plethora of books and commentary on the recent and current crisis does not seem to be ending soon. On September 24 we get "Wall Street: Money Never Sleeps", Oliver Stone's sequel to his 1987 greed-is-good classic "Wall Street". I expect it to be weak ...

I was a bit of a PhiSci (that's Philosophy of Science) geek in college--having a double major in Physics and Philosophy will do that to you.  One of the seminal works in the field is Thomas Kuhn's The Structure of Scientific Revolutions.  Kuhn theori...

In my role, I get the opportunity to visit with the world’s largest BPO service providers (BPOs).  During these visits, I am often astounded on how few BPOs leverage the full power of Business Process Management to differentiate and provision service ...

We just had a client go live with one of the largest regional health insurance companies in the U.S.  The project focused on establishing a new rate quoting application that replaced two systems that handled this process previously, but did not integrate...