Blogs By Category: Continuous Improvement

Thanks to Clay Richardson of Forrester whose early morning tweet yesterday brought me the news that Progress was buying Savvion. He’s right. Another one does bite the dust! And how will Savvion survive being surrounded by integration and development ...

The BPM methodology that is used to implement and improve a BPM solution is critical to the success of BPM projects. A BPM Suite is a platform that automates policies and procedures, and the features and capabilities of a BPM suite are significant. But eq...

In my role, I get the opportunity to visit with the world’s largest BPO service providers (BPOs).  During these visits, I am often astounded on how few BPOs leverage the full power of Business Process Management to differentiate and provision ...