Blogs By Category: Efficiency

Creating New Jobs and Preserving Existing Ones with BPM

Mayo 24 2013 | Author: Setrag Khoshafian
When we think of BPM and process improvement, often the ROI is characterized through eliminating “waste” or manual steps and replacing them with process automation. An activity based costing analysis could identify opportunities to remove manual steps...
Posted In: BPM | Tags: Automate, Efficiency, Business Process Management, Continuous Improvement, Lean Six Sigma, Business Transformation, Business Technology, BRE, BPM SOA BI

Finally! BPM is Being Used to Revolutionize BPO (Part 1)

Mayo 24 2013 | Author: Eric Deitert
In my role, I get the opportunity to visit with the world’s largest BPO service providers (BPOs).  During these visits, I am often astounded on how few BPOs leverage the full power of Business Process Management to differentiate and provision service ...
Posted In: BPM | Tags: Efficiency, Business Process Management, Continuous Improvement, Business Transformation

BPM Go Live: Building Agility by Knocking Down Silos

Mayo 24 2013 | Author: Alan Trefler
We just had a client go live with one of the largest regional health insurance companies in the U.S.  The project focused on establishing a new rate quoting application that replaced two systems that handled this process previously, but did not integrate...
Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Case Management, Business Transformation, Go Lives, Insurance

Technology in the cloud, but not out of control

Mayo 24 2013 | Author: John Everhard
It’s easy to recognise a potential conflict emerging between the hard-pressed CEO looking to cloud computing to cut costs and his CIO concerned about a consequent loss of control. Yet as developments in the Business Process Management arena have alre...
Tags: Automate, Efficiency, Business Technology, Cloud Computing, PaaS, SaaS

BPM Go Live: Electronic Records Management in Government Becomes a Reality

Mayo 24 2013 | Author: Alan Trefler
A large European government agency just went live with a Pega project this week that will automate a number of manual, paper-based processes while also assuring compliance through a single view into case management profiles across multiple directories and...
Tags: Efficiency, Business Transformation, Go Lives, Compliance

BPM Go Live: Ideal for Airport Process Optimization

Mayo 24 2013 | Author: Alan Trefler
Pegasystems had quite a significant go live today, as one of the world’s largest airports is now using our solutions to build a total airport management system that will manage all information around takeoffs, departures, planning, and airfield operatio...
Tags: Automate, Efficiency, Business Transformation, Go Lives, Compliance

BPM Go Live: Supporting Growth and Improved Customer Service

Mayo 24 2013 | Author: Alan Trefler
This organization was focused on continued growth, while offering improved service that would keep up with the changing needs of their customers.  The customer was looking for a solution that would automate the flow of tasks required to complete the prio...
Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives

BPM Go Live: Automated On-Boarding Drives Business and Customer Satisfaction

Mayo 24 2013 | Author: Alan Trefler
This system has been welcomed with universal acclaim from the client and has actually handled a larger number of cases entered than initially anticipated.  The early success of this project now has the client looking at how to roll this solution out acro...
Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives, On-Boarding

BPM Go Live: Smarter Payment Investigations

Mayo 24 2013 | Author: Alan Trefler
One of the world’s leading financial services firms just went live with a Pega project that addressed their business issue around payment investigations for a recently acquired business unit. The new solution enables the bank’s external clients to cr...
Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives, Dispute and Fraud Management

BPM Go Live: Embracing BPM to Drive Efficiency

Mayo 24 2013 | Author: Alan Trefler
The client needed a solution to manage extremely complex trading and non-trading agreements for their corporate client base across multiple organizational groups and geographies in a robust and auditable fashion.  These agreements needed to be processed ...
Tags: Automate, Efficiency, Go Lives, Compliance

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