Blogs By Category: Efficiency

Customer Conversations: The Art of Being Polite

Mayo 24 2013 | Author: Rob Walker
The problem with scripted conversations in the call center, or any other bi-directional channel, is that it largely ignores the customer on the other end of the line. Even if sophisticated analytics, one fiercely hopes, have been used to find a relevant o...
Posted In: CRM | Tags: Agility, Automate, CRM & Customer Experience, Customer Interaction, Efficiency

Real-Time Lean Six Sigma Through BPM Automation

Mayo 24 2013 | Author: Setrag Khoshafian
Paul the German psychic octopus was right. Spain finally won the World Cup in soccer (or “Football” for the rest of the world – which, if you think about it, makes more sense). Now Australia has a “psychic” crocodile that predicted an election r...
Posted In: BPM | Tags: Agility, Automate, Efficiency, Business Process Management, BPM Lean Six Sigma Real-Time, BPM Methodology, Continuous Improvement, Lean Six Sigma, Business Transformation

BPM Go Live: Global Banking Giant uses SmartBPM to offer Dynamic and Personalized Service

Mayo 24 2013 | Author: Alan Trefler
We just had a great go-live with one of world’s top global financial institutions.  We’re excited about this implementation because it so closely aligns with one of their key strategic objectives and leverages some of the unique capabilities of Smart...
Posted In: BPM | Tags: CRM & Customer Experience, Customer Interaction, Efficiency, Business Process Management, BPM Methodology, Collaboration, banking, Go Lives

Another One Bites the Dust: Progress Consumes Savvion

Mayo 24 2013 | Author: Alan Trefler
Thanks to Clay Richardson of Forrester whose early morning tweet yesterday brought me the news that Progress was buying Savvion. He’s right. Another one does bite the dust! And how will Savvion survive being surrounded by integration and development...
Tags: Efficiency, Business Process Management, BPM Methodology, Continuous Improvement, Industry, Revolution

Sometimes More is Less. Lombardi to be Acquired by IBM.

Mayo 24 2013 | Author: Alan Trefler
Yesterday we all heard about IBM’s announcement that it will be acquiring Lombardi Software. Few of us were surprised. While the BPM sector remains strong, the recession has been hard on venture-owned firms who must inevitably get sold if they can’t ...
Posted In: BPM | Tags: Customer Interaction, Efficiency, Business Process Management

BPM Go Live: Using BPM to Drive Real World Agility

Oct 26 2009 | Author: Alan Trefler
Recently, we had a project go-live with one of the world’s largest financial services organizations. Earlier this year, President Obama announced the Homeowner Affordability and Stability Plan to restructure or refinance mortgage loans to avoid foreclo...
Posted In: BPM, CRM | Tags: Automate, Customer Interaction, Efficiency, Business Process Management, Case Management, Go Lives, mortgage reform

BPM Go Live: BPM = Mission Critical Application

Mayo 24 2013 | Author: Alan Trefler
We just had a go live with one of the leading regional healthcare providers in the U.S. This organization has been a great customer of ours over the years, and they recently migrated to our latest SmartBPM suite. This organization has continuously striv...
Posted In: BPM, CRM | Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Process Management, Case Management, Go Lives

BPM Go Live: Extending Legacy Apps Through Wrap & Renew

Mayo 24 2013 | Author: Alan Trefler
This week, we had a go live with one of Europe’s largest telecommunications providers on a project that delivered greater efficiency to their contract billing account settlement. They are using BPM to integrate to their back-office billing solution to ...
Posted In: BPM, CRM | Tags: Automate, Customer Interaction, Efficiency, Business Process Management, BPM Methodology, Continuous Improvement, Go Lives, BRE

BPM Go Live: Managing New Business to Drive Better Customer Experience

Mayo 24 2013 | Author: Alan Trefler
We just had a go live with one of the largest health plan administrators in the market. This project focused on managing new business as well as processing renewals from existing customers. Rules-driven BPM is a strong solution to manage new business be...
Posted In: BPM, CRM | Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Process Management, Go Lives

BPM Go Live: Elevating BPM into a Core Enterprise App.

Mayo 24 2013 | Author: Alan Trefler
We recently had a go live project for a retirement service automation project with one of the largest financial services and insurance firms in the U.S. This new system incorporated an inquiry solution which tracks defined benefits and contributions as we...
Tags: Automate, Customer Interaction, Efficiency, Business Process Management, Go Lives, Insurance

Pages

Subscribe to Blogs By Category: Efficiency