Blogs By Category: Warranty Management

Pega – Software for Customer Centricity.

Mayo 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

Pega – Software for Customer Centricity

Mayo 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

How Agile is Your Warranty Management

Mar 31 2011 | Author: Setrag Khoshafian
This blog is co-authored by Infosys' Sudripto De and Pega's Dr. Setrag Khoshafian. As we discussed in a previous blog there are a number of challenges for end-to-end Warranty Claims Management.  Here is a summary of these challenges: delays in claims...
Posted In: Warranty Management | Tags: Setrag Khoshafian, Sudripto De, Infosys, warranty management
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