Blog By Author: Russell Keziere

Innovation and LOL Cats

Mayo 04 2012 | Author: Russell Keziere
The imminence of Facebook’s IPO (looking for 99 times earnings, the top 1% multiple in the S&P as of today) marks an apogee of sorts in the world of technology and social internet-fuelled innovation. And that means it’s the perfect time to offer a...
Posted In: BPM | Tags: build for change, Innovation

Gold's Past and the Future of Money

Mar 14 2012 | Author: Russell Keziere
Matthew Bishop and Michael Green – authors of The Road from Ruin – have a new book out, In Gold We Trust available from The Economist and you can get it from Amazon on Kindle or iPad here. To read the title you’d think that two serious and well-info...
Tags: Economy Financial Services

Forrester Customer Experience Forum Update: Great keynote by Jim Bush, American Express.

Jun 22 2011 | Author: Russell Keziere
Following USAA’s terrific customer keynote yesterday, today Jim Bush, EVP World Service at American Express just gave a particularly inspiring keynote. He titled it “A Relationship-driven Approach to Service” and talked about how he took over World ...
Posted In: CRM, Customer Service

When Roles Collide -- Update from Forrester Customer Experience Forum

Jun 21 2011 | Author: Russell Keziere
I am here at the Marriott Marquis in Times Square in New York to attend the Forrester Customer Experience Forum.  Forrester analyst Harley Manning kicked off the event announcing that it continues to grow, with 1,200 attendees exploring what it means...
Posted In: CRM, Customer Service | Tags: Customer Centricity

Twitter mood predicts the stock market?

Dec 29 2010 | Author: Russell Keziere
I've been following the trend toward analyzing online data for emotion and sentiment, and attempting to parse that information for useful patterns. (There is even a proposed emotion markup language standard.) One practical area is voice analytics in the c...
Posted In: Decision Management | Tags: Pega, Twitter, Predictive analytics

You, me, the FCC, and seven million books

Dec 22 2010 | Author: Russell Keziere
This week the FCC passed its net neutrality rules and opinions on it are absolutely polarized. But there is absolutely no consensus. Some, like John Fund at the Wall Street Journal (subscription required), see this as an overreach by the current administr...
Posted In: BPM

Pega 10 Years Later. A video Interview by Rich Tehrani of TMCnet

Dec 20 2010 | Author: Russell Keziere
I was privileged to be invited by TMCNet to be interviewed on the industry changes and bring them up to date on Pegasystems. Rich Tehrani, now CEO of Technology Marketing Corporation, last visited the Pegasystems office ten short years ago. Here is a link...
Posted In: BPM

A Secretive Banking Elite Rules Trading in Derivatives

Dec 16 2010 | Author: Russell Keziere
Did everyone catch Louise Story’s “A Secretive Banking Elite Rules Trading in Derivatives” in last weekend’s New York Times? Here’s the link, don’t miss it. The author tells a tale of nine men, representatives of the big banks, who gather in m...
 

What will you stop doing?

Dec 10 2010 | Author: Russell Keziere
There is a great new posting in the Bloomberg business management blog from Michael Maddock and Raphael Louis Viton. They echo the “first things first” principle from Steven Covey and encourage us all to create a “stop doing list”. I lov...
Posted In: BPM | Tags: BPM

Inside Job, Must-See Documentary on Financial Collapse of 2008

Nov 11 2010 | Author: Russell Keziere
A couple of nights ago I went to a lecture at MIT by Charles Ferguson, an academy award nominee and director and producer of “Inside Job” a new documentary on the possible origins and consequences financial crisis of 2008.  After the lecture I...
 

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