Cloud: Service

Reiter

Unified Agent Desktop

Guide workers efficiently through each interaction and request, step-by-step from receipt through resolution, regardless of communication channel via role-based user interfaces.
Deliver dynamic routing, escalation and prioritization with robust work management functions.
Monitor social media posts by customers and prospects, capture and automatically initiate a response.
Captured customer feedback, such as net promoter score, and proactively adjust the customer service process to maximize satisfaction and productivity
Simply create and maintain complex customer processes without the need for coding or IT intervention.
Avoid the need for replication and consolidation with robust integration capabilities leverage data and knowledge content directly from source systems.
Learn more about Pega Customer Service.
Click here for editions/pricing.

Multi-Channel Engagement

Build and deploy your customer service process once and specialize it for channel and device.
Enable customers to seamlessly move amongst communication channels with no loss of context.
Embed rich self-service capabilities into existing web sites.
Deliver resolutions over traditional channels including Email, SMS, Fax, Letters and Chat.
Easily integrate to existing telephony infrastructures.
Engage and respond to customers in social media channels.
Learn more about Pega Customer Service.
Click here for editions/pricing.