Customer Success

Pega Cloud is the world’s most secure, high-performance, reliable platform for building and running your Pega application in the cloud. Pega Cloud helps businesses swiftly acquire new customers, dramatically improve customer service and streamline operations by orchestrating all of the work for the resource-intensive operation, while eliminating expensive infrastructure. Pega ‘s enterprise grade architecture, supported by uncompromised security, business agility, and unwavering performance are integral part of our company’s DNA.

Customers who entrust Pega Cloud as their mission-critical solution include:

 

A Large European retail bank deployed Pega's Dynamic Case Management solution on Pega Cloud accessed by all their branches to improve customer satisfaction, dramatically reducing the time and cost associated with resolving customer complaints and claims while meeting compliance requirements. Given the nature of customer and account data privacy requirements, the solution meets PCI DSS requirements.

One of the world’s largest pharmacy benefits management (PBM) providers has deployed Pega Dynamic Case Management solution on Pega Cloud to improve patient health outcomes while reducing cost, improving the experience for physicians, pharmaceutical companies, pharmacies, and patients. The solution integrates with the major pharmaceutical company’s systems, and meets both patient medical record privacy requirements (HIPAA) and stringent FDA requirements (FDA 21 CFR Part 11). 

A large global European consumer products company has deployed a multichannel Pega Customer Service solution on Pega Cloud across 23 contact centers in 18 countries, dramatically improving customer Net Promoter Scores on a shared, single platform that meets both German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG) and European Data Privacy Directive (95/45/EC).

A large media and entertainment products company has deployed Pega Dynamic Case Management on Pega Cloud integrated with their SAP system to dramatically improve time to market for new film releases and profitability. The solution also complies with all European Data Privacy Directive requirements.