In This Issue
Scalability and Efficiency Matters – Public Sector Agencies Demand More Agility
As any veteran of the public sector will gladly tell you, scalability, security and costs are three vital factors when evaluating the success of any government IT project. Pega's customer centric approach always holds these factors in high regard. And in these times of government belt tightening, it's becoming the norm in many cases.
Propelling Innovation in Public Sector
It seems like every time I pick up a government trade magazine or jump online, the public sector is getting bashed for its lack of innovation, customer service and agility in some way, shape or form.
Agencies Continue to Struggle with Delivery of Citizen Benefit Services
I recently teamed up with 1105 Government Information Group, a well-respected organization that's widely known in government circles, to conduct a comprehensive survey around the stiff challenges associated with Citizen Benefit Services. To say we've found some compelling results among the nearly 300 responses would be an understatement.
A Low-Risk, High-Reward Approach to Modernization
At a time when state governments are facing unprecedented budget challenges and states have run up a combined deficit well past $1 trillion, it's imperative to look at cutting labor costs and IT complexity.