OCBC Bank Part II, Setting the Standard for Technology Innovation
This video focuses on the technology and approach that OCBC used to design a superior customer experience from the moment the client walks into a branch until the moment they walk out with a relationship established. Ranked by Bloomberg as the world's strongest bank, OCBC created a system called ROME (Relationship Opening Made Easy) using Pega technology. Pega technology encompasses process, technology and embedded intelligence in a single, model-driven environment. And, instead of the traditional, lengthy application development process, both the business and IT collaborated from the beginning using Pega's DCO technology.
For more information on how Pega technology has transformed the customer and staff experience, please click here.