PegaEXPO 2011: Driving Customer Centricity

PegaEXPO was held on September 29 to 30, 2011 in Munich, Germany. Watch the PegaExpo presentations below to see how the world's best-run companies are driving customer centricity and making themselves more agile with Pega BPM.

Presentations

Ulrich Janda, Pega Area Manager Central Europe

Welcome, Introduction & Agenda

Pega Founder & CEO Alan Trefler

Keynote: Driving Customer Centricity - We are at a turning point in the way businesses interact with their customers. As people buy products and services, Business Process Management is enabling them to have a more fulfilling and personalized customer experience. Watch as Alan Trefler, Founder and CEO of Pegasystems, shares his vision for how Pega’s technology will revolutionize customer service for years to come.

Dr. Christian Schareck, Partner, Oliver Wyman

Customer Centricity as a strategic challenge for financial service - An inventory of customer orientation in the finance industry

Friedel Grosschmidt & Christos Bourlakos from Vodafone

Vodafone Case Study - Improving Customer Experience in Order Fulfillment through Enterprise Excellence

Cretièn Brandsma, Head of Marketing Capabilities and CVM Strategy for Partner Markets, Vodafone Global Marketing

Best Practices for Implementing Decisioning: Experiences from Vodafone

Bob Scott, Global BPM Leader, Capgemini

From Process To Value – Capgemini's Approach to Customer Centricity

Kerim Akgonul, VP of Product Management at Pega

Accelerating the Path to Success – with Pega's Agile Model Driven Architecture

Martijn Gribnau, CEO ING Hungary

The Secrets of Transforming an E2E Sales Process

Customer Voices on 'Driving Customer Centricity'

Roberto de Nando, Vice President, Cornèr Banca SA

Dr. René Rentzmann, Customer Dialogue Management, Deutsche Bank

Edward Emmendorfer, Manager Enterprise Tools, Amadeus Data Processing GmbH