Improve service and lower cost with the right CRM Software.
More than ever, businesses today must deliver superior customer experiences to compete. Brand loyalty is decreasing as customers gain more choices and more power – delivering an excellent customer experience is the only way to differentiate your business and gain competitive advantage.
The right CRM Software can help. Traditional CRM Software has been data-focused, delivering experiences that are impersonal, slow and rigid. The result, more often than not, has been unhappy customers, higher churn and reduced revenue. To meet the expectations of today’s customers, you need CRM Software that is customer-centric and that can flexibly create the kind of personal and memorable experiences customers want, while also reducing cost. That’s where Pegasystems CRM applications can help.
Pegasystems: CRM Software for the ideal customer experience.
Pegasystems is one of the leading providers of CRM software and business process management services, helping many of the world’s largest companies deliver outstanding service experiences to their customers. Pegasystems’ revolutionary business CRM software provides a customer-centric approach that allows enterprises to transform their CRM efforts across all channels and customer touch points. Pegasystems’ CRM Software consistently maximizes the value of every interaction to increase loyalty, productivity and growth. Pegasystems’ software is available on-premise or in a cloud-based configuration.
With CRM Software from Pegasystems, you can:
- Increase loyalty by giving each customer an ideal, personal experience.
- Reduce cost by automating systems, optimizing interactions and transforming existing CRM assets into more effective call center solutions.
- Transform every service representative into your best representative.
Key CRM capabilities and benefits of Pegasystems’ software
Pegasystems’ CRM Software provides cost-effective solutions that help you:
- Personalize the customer’s experience by understanding and anticipating their behavior. Pegasystems’ software lets you leverage predictive models to identify the best actions during interaction with the customer and treat each customer uniquely based on their predicted behavior.
- Deliver a consistent experience across all service channels. Your call center CRM representatives can use role-based and context-specific screens and scripts during interaction with customers, helping ensure consistency and personalized service.
- Manage customer interactions more intelligently across the service chain, using advanced case management tools to eliminate manual steps and increase automation.
- Maximize business agility and accelerate time-to-market by simulating and testing the potential impact of customer strategies and quickly develop and implement new business CRM strategies.
Learn more now about Pega Systems and CRM Software and other customer relationship management applications.