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Key Insurance Industry Themes for 2009

Pegasystems conducted a survey of insurance industry leaders and asked them to share their views on the "Top Ten Issues in Insurance" for 2009. The goal of the survey is to provide insight into the business challenges these leaders forecast and are working to address in 2009.

Survey participants were asked to rank how important these issues were to their 2009 business objectives. The survey respondents covered a broad range business and technical professionals from all lines of business within the insurance industry.

The Top 10 Issues in Insurance

1. Being competitive in a price driven market
2. Maintaining compliance with changing statutory, federal and international regulations
3. Creating a consistent customer experience that promotes customer acquisition and retention
4. Promoting "ease of use" across varied lines of business and distribution channels
5. Effectively mitigating and managing regulatory reviews, fines and penalties
6. Managing product development and life cycle components effectively
7. Increasing growth with decreasing levels of support resources
8. Increasing work automation, process efficiency and continuous improvement opportunities
9. Building consistent processes that can be extended across products or lines of business
10. Optimizing legacy and mainframe system environments