Pegasystems Webcasts On Demand http://www.pega.com/NewsEvents/Webcasts/ en-us Copyright 2010 Pegasystems Inc. Tue, 9 Feb 2010 06:43:31 -0500 Tue, 9 Feb 2010 06:43:31 -0500 http://www.pega.com/NewsEvents/ www.pega.com Brian.Callahan@pega.com (Brian Callahan) community@pega.com (Pegasystems Communities) <![CDATA[Customer Experience Transformation: The New CRM Webinar]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=102 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=102 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Customer Experience Transformation: The New CRM Webinar ]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=104 Join us on December 16th and hear from Forrester Research Senior Analyst Dr. Natalie Petouhoff on how the customer has evolved over time no longer merely seeking a decent product but an impeccable experience. Companies that deliver a great customer experience not only gain satisfied customers, but highly loyal ones that begin to advocate on the companies behalf. The end result is millions of dollars in additional revenue.
You'll also hear from Eric Deitert, Director of CXT Industry Marketing on how Pegasystems' industry-leading SmartBPM® solution has helped the world's largest organizations to quickly implement innovative strategies to improve customer experience within a multi-channel service organization resulting in:
20% increase in customer satisfaction rates 130% growth in customer loyalty 60% increase in staff productivity ]]> Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=104 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Ready for Primetime: Why the Cloud is Not So Scary Any More ]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=103 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=103 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[SmartPaaS Gives Your Project an Edge ]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=100 Every year innovative executives struggle to position new IT projects for speedy internal approval. Great companies strive to get all of their executive team's projects done, but capital constraints mean only the projects with the best return on investment are ever approved. Increase the ROI of your project without increasing its risk ; join Benjamin Frenkel, executive of cloud computing at Pegasystems, for a 45 minute informative webinar on how the cloud and BPM together can: dramatically cut the TCO of your project improve its time-to-market and increase its chances of being approved this year ]]> Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=100 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Smart Case Management: Why it’s so smart. ]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=97 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=97 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Plunging into the Individual Healthcare Market – Best Practices and Expert Advice ]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=82 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=82 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Q1 2009 Earnings Audiocast]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=79 Webcast by logging onto www.pega.com at least 5 minutes prior to the event's broadcast, and click on the Webcast icon in the Investor Relations section. ]]> Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=79 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[How to Drive Customer Retention & Growth In Times of Low Consumer Confidence]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=56 Blue Cross Blue Shield Plans, Capital One, Liberty Mutual, ING, MBNA, Citifinancial, Aetna, Discoverfinancial, US Bank, Sun Life, Rogers, and others. What makes customers dissatisfied and where organizations should focus to improve customer satisfaction. Where technology is necessary to improve the customer experience with targeted examples on such things as intent-driven processing and service personalization. How growth and reduced operational costs directly follow from improved customer service. Join us for this event and take the opportunity to earn about drivers of customer satisfaction, why customers are dissatisfied and what you can do to fix it! ]]> Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=56 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[The Claims Organization Challenge]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=50 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=50 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Getting Ready for BUSINESS TECHNOLOGY]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=49 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=49 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[You Had Me at Hello: Improving Online Account Opening and On-boarding to Drive Revenues]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=40 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=40 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Are we are there yet? Delivering and Measuring a Unified Cross-Channel Experience]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=41 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=41 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Recessionary Growth Strategy One: Decreasing Costs While Improving Service]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=19 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=19 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Pegasystems Q1 2007 Financial Results Webcast and Conference Call]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=15 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=15 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Which Comes First? BPM or SOA?]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=17 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=17 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Pegasystems 2006 Financial Results Webcast and Conference Call]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=18 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=18 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Business Rules Forum Webinar: Building an Effective Rules Management Organization Through Delegation]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=27 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=27 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Account Opening: Innovation and Growth with Business Process Management]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=28 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=28 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Keys to Realizing Results with BPM: 5 Lessons from Real-World Insurance Carriers]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=29 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=29 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Lessons from the Resilient Enterprise - How Winners Build for Change]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=30 and create a competitive advantage in the increasingly volatile marketplace. BPM industry thought leader Alan Trefler will explain how BPM systems allow organizations to be agile in responding to the inevitable — change, planned and unplanned. Do not miss this exciting opportunity to hear Yossi Sheffi, author and Professor of Engineering Systems at MIT; and Alan Trefler, Founder and CEO of the BPM company, Pegasystems Inc., discuss: Building flexibility in business processes throughout a company to create a competitive advantage Empowering employees with technology that helps them "go through the walls" to achieve corporate goals Taking BPM to the next level: planning for unplanned change ]]> Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=30 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Intent-Driven Customer Processes: The Next Evolution in CRM]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=31 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=31 Tue, 9 Feb 2010 06:43:31 -0500 <![CDATA[Avoid Compliance Silos in Business and IT — Leveraging Business Process Management]]> http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=32 Pegasystems Inc. http://www.pega.com/NewsEvents/Webcasts/detail.asp?eid=32 Tue, 9 Feb 2010 06:43:31 -0500