http://www.pega.com/content/rss/podcast/bfcd/ An audio journal from Pegasystems dedicated to business transformation and business process management. en-us Copyright 2010 Pegasystems Inc. Fri, 30 Jul 2010 05:26:26 -0400 Fri, 30 Jul 2010 05:26:26 -0400 pega.com kezir@pega.com (Russell Keziere) community@pega.com (William Tremblay) http://www.pega.com/content/rss/images/bfcd.jpg http://www.pega.com/content/rss/podcast/bfcd/ 144 100 An audio journal from Pegasystems dedicated to business transformation and business process management. Host Russell Keziere speaks with BPM thought leaders, industry experts and business visionaries about current events, new technologies and a new way of developing business solutions, one that gives business users direct input and relieves IT of manual coding and assembly. kezir@pega.com Build for Change, Pegasystems, Business Process Management, BPM, business activity monitoring, business improvement, case management, change management, CRM, process automation, workflow, business rules, ESB, SOA, J2EE, web services, Anti-Money Laundering no Russell Keziere kezir@pega.com SundaySaturday Improvement Methodology Business Rules Architecture Customer Relationship Management HR Management Risk, Fraud & Compliance Management IT Management BPM Opinion Pegasystems Inc. Improving Healthcare Insurance Standards Case Management Content and Collaboration Account Opening New Business Exceptions and Adjustments Banking Technology Servicing Backbone http://www.pega.com/content/rss/podcast/bfcd/?a=50 Is web self-service a core channel of customer service, or is it an afterthought? Pegasystems marketing manager Patrick Tripp talks to Russell Keziere about why making web self-service a key part of your multi-channel strategy makes sense, and can save time and money. But it should not be an add-on and customers should be able to seamlessly move from the contact center to web self-service and back again without having to start all over again. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=50 Wed, 28 Jul 2010 00:00:00 -0400 Build For Change Digest Is web self-service a core channel of customer service, or is it an afterthought? Pegasystems marketing manager Patrick Tripp talks to Russell Keziere about why making web self-service a key part of your multi-channel strategy makes sense, and can save time and money. But it should not be an add-on and customers should be able to seamlessly move from the contact center to web self-service and back again without having to start all over again. kezir@pega.com no Customer Relationship Management http://www.pega.com/content/rss/podcast/bfcd/?a=49 Case management is something that Pega customers have been doing with Pega’s build for change technology for years. Because case management can take so many different types of modes, most people believe that a single system is unable to accommodate all the potential facets of today’s case management workflows. Senior Product Manager Emily Burns from Pegasystems discusses why expecting change, and dynamic changes, is crucial when planning and deploying a smarter approach to enterprise case management. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=49 Wed, 14 Jul 2010 00:00:00 -0400 Build For Change Digest Case management is something that Pega customers have been doing with Pega’s build for change technology for years. Because case management can take so many different types of modes, most people believe that a single system is unable to accommodate all the potential facets of today’s case management workflows. Senior Product Manager Emily Burns from Pegasystems discusses why expecting change, and dynamic changes, is crucial when planning and deploying a smarter approach to enterprise case management. kezir@pega.com no Case Management http://www.pega.com/content/rss/podcast/bfcd/?a=47 Steve Kraus, Senior Product Manager at Pegasystems speaks with host Russell Keziere on a key difference for the next generation of CRM, leveraging advanced business intelligence, such as predictive and adaptive analytics, to optimize and personalize customer experience. The result? Lower costs, faster customer on-boarding, better retention, and improved net-promoter scores. Transforming business, one customer at a time. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=47 Thu, 24 Jun 2010 00:00:00 -0400 Build For Change Digest Steve Kraus, Senior Product Manager at Pegasystems speaks with host Russell Keziere on a key difference for the next generation of CRM, leveraging advanced business intelligence, such as predictive and adaptive analytics, to optimize and personalize customer experience. The result? Lower costs, faster customer on-boarding, better retention, and improved net-promoter scores. Transforming business, one customer at a time. kezir@pega.com no Customer Relationship Management http://www.pega.com/content/rss/podcast/bfcd/?a=46 Terri Pennypacker, an experienced contact center business consultant with Pegasystems, speaks with Russell Keziere on how the line between business and operations and IT is never more pronounced than it is on the ground at contact centers. She discusses what happens when a build for change approach bring a new level of collaboration and agility, driving direct business improvements in customer service and satisfaction. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=46 Mon, 24 May 2010 00:00:00 -0400 Build For Change Digest Terri Pennypacker, an experienced contact center business consultant with Pegasystems, speaks with Russell Keziere on how the line between business and operations and IT is never more pronounced than it is on the ground at contact centers. She discusses what happens when a build for change approach bring a new level of collaboration and agility, driving direct business improvements in customer service and satisfaction. kezir@pega.com no Customer Relationship Management http://www.pega.com/content/rss/podcast/bfcd/?a=45 Eric Deitert, marketing manager for customer service solutions at Pegasystems, discusses why traditional CRM is failing to address new customer dynamics and how a build for change approach can help. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=45 Tue, 23 Mar 2010 00:00:00 -0400 Build For Change Digest Eric Deitert, marketing manager for customer service solutions at Pegasystems, discusses why traditional CRM is failing to address new customer dynamics and how a build for change approach can help. kezir@pega.com no Customer Relationship Management http://www.pega.com/content/rss/podcast/bfcd/?a=44 Tony Young, Director of Financial Services solutions describes the billion dollar problem of loans sold to investment pools that are now rebounding to originators because they are both non-performing and incorrectly underwritten. Build for change can help. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=44 Thu, 4 Mar 2010 00:00:00 -0500 Build For Change Digest Tony Young, Director of Financial Services solutions describes the billion dollar problem of loans sold to investment pools that are now rebounding to originators because they are both non-performing and incorrectly underwritten. Build for change can help. kezir@pega.com no Banking Technology Servicing Backbone http://www.pega.com/content/rss/podcast/bfcd/?a=43 On the Build for Change Digest Pegasystems' Dr Setrag Khoshafian discusses the intersection of case management and customer relationship management -- by adding BPM we see a new category of smart case management for customer experience transformation kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=43 Wed, 17 Feb 2010 00:00:00 -0500 Build For Change Digest On the Build for Change Digest Pegasystems' Dr Setrag Khoshafian discusses the intersection of case management and customer relationship management -- by adding BPM we see a new category of smart case management for customer experience transformation kezir@pega.com no Improvement Methodology Customer Relationship Management BPM Opinion http://www.pega.com/content/rss/podcast/bfcd/?a=41 In this edition of the Build for Change Digest, Russell Keziere interviews Rod Dunlap, Director at Blue Cross Blue Shield of North Carolina. Rod recently participated on a customer panel in Charlotte NC and shares how adopting an agile and build for change approach using Pegasystems SmartBPM has led to significant business success at his organization and help teams work more closely together for business improvement. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=41 Mon, 19 Oct 2009 00:00:00 -0400 Build For Change Digest In this edition of the Build for Change Digest, Russell Keziere interviews Rod Dunlap, Director at Blue Cross Blue Shield of North Carolina. Rod recently participated on a customer panel in Charlotte NC and shares how adopting an agile and build for change approach using Pegasystems SmartBPM has led to significant business success at his organization and help teams work more closely together for business improvement. kezir@pega.com no Improving Healthcare Exceptions and Adjustments Servicing Backbone http://www.pega.com/content/rss/podcast/bfcd/?a=40 Russell Keziere speaks with Adi Reski, Senior Product Manager for Wholesale Banking, just back from SIBOS, the international banking conference, held in Hong Kong last week. Adi describes the excitement and energy of the event, and describes an innovative pilot involving Bank of New York Mellon and Pegasystems shown at SIBOS supporting the new SWIFT standards for EBAM (electronic bank account management). kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=40 Thu, 1 Oct 2009 00:00:00 -0400 Build For Change Digest Russell Keziere speaks with Adi Reski, Senior Product Manager for Wholesale Banking, just back from SIBOS, the international banking conference, held in Hong Kong last week. Adi describes the excitement and energy of the event, and describes an innovative pilot involving Bank of New York Mellon and Pegasystems shown at SIBOS supporting the new SWIFT standards for EBAM (electronic bank account management). kezir@pega.com no BPM Opinion Banking Technology http://www.pega.com/content/rss/podcast/bfcd/?a=39 In this edition of the Build for Change Digest, host Russell Keziere speaks with Dan Curtin, a 23-year veteran of the insurance industry and Pegasystems Director of Insurance Frameworks who came back from a Pegasystems regional round table in Hartford CT called "Build for Change: Winning Through Business Agility". Dan describes the excitement that can come when industry professionals from top 10 companies candidly share the success they are having building for change. The is still space available for listeners in Charlotte on 9/23, Minneapolis 9/30, and Tampa 10/8 to join in future round tables. For more information and to register visit http://www.pega.com/roundtable or just visit www.pega.com and see the Events section under About. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=39 Fri, 18 Sep 2009 00:00:00 -0400 Build For Change Digest In this edition of the Build for Change Digest, host Russell Keziere speaks with Dan Curtin, a 23-year veteran of the insurance industry and Pegasystems Director of Insurance Frameworks who came back from a Pegasystems regional round table in Hartford CT called "Build for Change: Winning Through Business Agility". Dan describes the excitement that can come when industry professionals from top 10 companies candidly share the success they are having building for change. The is still space available for listeners in Charlotte on 9/23, Minneapolis 9/30, and Tampa 10/8 to join in future round tables. For more information and to register visit http://www.pega.com/roundtable or just visit www.pega.com and see the Events section under About. kezir@pega.com no Customer Relationship Management Insurance Standards http://www.pega.com/content/rss/podcast/bfcd/?a=38 Capgemini is a global systems integration and consulting firm and one of Pegasystems major partners that has helped customers profit from the promise of Build for Change. In this edition of the Build for Change Digest, John Mullen, Vice President, Capgemini Insurance with a focus on customer service transformation in financial services, speaks on how a Build for Change approach can help to improve customer experience and operational efficiency while leveraging legacy system functionality. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=38 Thu, 10 Sep 2009 00:00:00 -0400 Build For Change Digest Capgemini is a global systems integration and consulting firm and one of Pegasystems major partners that has helped customers profit from the promise of Build for Change. In this edition of the Build for Change Digest, John Mullen, Vice President, Capgemini Insurance with a focus on customer service transformation in financial services, speaks on how a Build for Change approach can help to improve customer experience and operational efficiency while leveraging legacy system functionality. kezir@pega.com no Customer Relationship Management Insurance Standards New Business Exceptions and Adjustments http://www.pega.com/content/rss/podcast/bfcd/?a=37 Eric Deitert, Director of Industry Marketing for BPO at Pegasystems, discusses a new era of trust that BPM can help bring to the Business Process Outsourcing (BPO) world. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=37 Wed, 19 Aug 2009 00:00:00 -0400 Build For Change Digest Eric Deitert, Director of Industry Marketing for BPO at Pegasystems, discusses a new era of trust that BPM can help bring to the Business Process Outsourcing (BPO) world. kezir@pega.com no BPM Opinion http://www.pega.com/content/rss/podcast/bfcd/?a=36 Dr. Setrag Khoshafian, VP of BPM at Pega discusses the history and relationship between Lean, Six Sigma and BPM as well as the impact of real-time Lean BPM for the rapidly expanding world of outsourcing and multi-sourcing. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=36 Wed, 10 Jun 2009 00:00:00 -0400 Build For Change Digest Dr. Setrag Khoshafian, VP of BPM at Pega discusses the history and relationship between Lean, Six Sigma and BPM as well as the impact of real-time Lean BPM for the rapidly expanding world of outsourcing and multi-sourcing. kezir@pega.com no Improvement Methodology BPM Opinion Pegasystems Inc. http://www.pega.com/content/rss/podcast/bfcd/?a=35 In his 2009 address to shareholders at Pegasystems Annual General Meeting, Alan Trefler comments on company's growth in tough economy, commitment to customer success, and the challenge and opportunity as leader to taking BPM to a whole new level. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=35 Fri, 5 Jun 2009 00:00:00 -0400 Build For Change Digest In his 2009 address to shareholders at Pegasystems Annual General Meeting, Alan Trefler comments on company's growth in tough economy, commitment to customer success, and the challenge and opportunity as leader to taking BPM to a whole new level. kezir@pega.com no Pegasystems Inc. http://www.pega.com/content/rss/podcast/bfcd/?a=30 Why are insurance carriers now focusing on driving new business? Gary Kirkham, Senior Director for Insurance at Pega explains why this trend has emerged, and how BPM can help insurers build a new business backbone to compensate for lost annuity revenue. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=30 Thu, 4 Jun 2009 00:00:00 -0400 Build For Change Digest Why are insurance carriers now focusing on driving new business? Gary Kirkham, Senior Director for Insurance at Pega explains why this trend has emerged, and how BPM can help insurers build a new business backbone to compensate for lost annuity revenue. kezir@pega.com no BPM Opinion Pegasystems Inc. Insurance Standards http://www.pega.com/content/rss/podcast/bfcd/?a=29 Does BPM benefit from the mainframe? Mark Replogle, VP of Component Development at Pegasystems, says yes. Mark discusses Pega's support for the new IBM z/10 series, and how the "huge pipes" of the mainframe can drive massive enterprise BPM backbones. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=29 Fri, 15 May 2009 00:00:00 -0400 Build For Change Digest Does BPM benefit from the mainframe? Mark Replogle, VP of Component Development at Pegasystems, says yes. Mark discusses Pega's support for the new IBM z/10 series, and how the "huge pipes" of the mainframe can drive massive enterprise BPM backbones. kezir@pega.com no IT Management BPM Opinion Pegasystems Inc. http://www.pega.com/content/rss/podcast/bfcd/?a=28 In this edition of the Build for Change Digest, Pegasystems' Russell Keziere and Steve Zisk discuss the most recent release of SmartBPM version 5.5. The new release has features which will please both business users and customer experience designer. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=28 Wed, 29 Apr 2009 00:00:00 -0400 Build For Change Digest In this edition of the Build for Change Digest, Pegasystems' Russell Keziere and Steve Zisk discuss the most recent release of SmartBPM version 5.5. The new release has features which will please both business users and customer experience designer. kezir@pega.com no BPM Opinion Pegasystems Inc. http://www.pega.com/content/rss/podcast/bfcd/?a=27 Interview with David Griffiths, Practice Director at the Pegasystems COE practice, on how insurers are turning to BPM to "wrap and renew" their legacy IT, building business agility and cutting costs at a time when they need it most. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=27 Thu, 19 Mar 2009 00:00:00 -0400 Build For Change Digest Interview with David Griffiths, Practice Director at the Pegasystems COE practice, on how insurers are turning to BPM to "wrap and renew" their legacy IT, building business agility and cutting costs at a time when they need it most. kezir@pega.com no Improvement Methodology IT Management Insurance Standards http://www.pega.com/content/rss/podcast/bfcd/?a=26 Kelly Karlen and Jane Kearns of Blue Cross Blue Shield of Minnesota will be speaking at the Gartner BPM Summit, March 23 at the Sheraton in San Diego. In this interview, Kelly discusses their journey that brought business rules together with process. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=26 Wed, 18 Mar 2009 00:00:00 -0400 Build For Change Digest Kelly Karlen and Jane Kearns of Blue Cross Blue Shield of Minnesota will be speaking at the Gartner BPM Summit, March 23 at the Sheraton in San Diego. In this interview, Kelly discusses their journey that brought business rules together with process. kezir@pega.com no Business Rules IT Management BPM Opinion Improving Healthcare http://www.pega.com/content/rss/podcast/bfcd/?a=25 Pegasystems 2008 earnings showed growth that more than doubles the industry average despite or perhaps because of the challenging economic times. Pegasystems CEO and Founder reflects on 2008 and offers his reasons for BPM's strong growth. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=25 Tue, 10 Mar 2009 00:00:00 -0400 Build For Change Digest Pegasystems 2008 earnings showed growth that more than doubles the industry average despite or perhaps because of the challenging economic times. Pegasystems CEO and Founder reflects on 2008 and offers his reasons for BPM's strong growth. kezir@pega.com no Pegasystems Inc. BPM Opinion http://www.pega.com/content/rss/podcast/bfcd/?a=24 Live from the EU Gartner BPM Summit at the Royal Lancaster Hotel in London, Russell Keziere interviews conference workshop leader Derek Miers discuss the conference theme, "Survive, Thrive. Capitalize". kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=24 Wed, 25 Feb 2009 00:00:00 -0500 Build For Change Digest Live from the EU Gartner BPM Summit at the Royal Lancaster Hotel in London, Russell Keziere interviews conference workshop leader Derek Miers discuss the conference theme, "Survive, Thrive. Capitalize". kezir@pega.com no Improvement Methodology BPM Opinion http://www.pega.com/content/rss/podcast/bfcd/?a=23 In this edition of the Build for Change Digest Russell Keziere interviews Eric Deitert, Director of BPO Solutions for Pegasystems on the unique challenges and opportunities for business process outsourcers in today's market. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=23 Wed, 11 Feb 2009 00:00:00 -0500 Build For Change Digest In this edition of the Build for Change Digest Russell Keziere interviews Eric Deitert, Director of BPO Solutions for Pegasystems on the unique challenges and opportunities for business process outsourcers in today's market. kezir@pega.com no Improvement Methodology BPM Opinion Servicing Backbone http://www.pega.com/content/rss/podcast/bfcd/?a=22 Senior Director of Financial Services Solutions Willie Fox discusses how banks are able to thrive in turbulent market conditions by focusing on three key areas. Part 3 looks at operational efficiency and dynamic human resource management. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=22 Tue, 10 Feb 2009 00:00:00 -0500 Build For Change Digest Senior Director of Financial Services Solutions Willie Fox discusses how banks are able to thrive in turbulent market conditions by focusing on three key areas. Part 3 looks at operational efficiency and dynamic human resource management. kezir@pega.com no Improvement Methodology HR Management BPM Opinion Banking Technology http://www.pega.com/content/rss/podcast/bfcd/?a=21 Senior Director of Financial Services Solutions Willie Fox discusses how banks are able to thrive in turbulent market conditions by focusing on three key areas. Part 2 looks at legacy IT renewal using a wrap and replace approach. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=21 Mon, 9 Feb 2009 00:00:00 -0500 Build For Change Digest Senior Director of Financial Services Solutions Willie Fox discusses how banks are able to thrive in turbulent market conditions by focusing on three key areas. Part 2 looks at legacy IT renewal using a wrap and replace approach. kezir@pega.com no Improvement Methodology IT Management BPM Opinion Banking Technology http://www.pega.com/content/rss/podcast/bfcd/?a=20 Senior Director of Financial Services Solutions Willie Fox discusses how banks are able to thrive in turbulent market conditions by focusing on three key areas. Part 1 looks at customer experience management. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=20 Thu, 5 Feb 2009 00:00:00 -0500 Build For Change Digest Senior Director of Financial Services Solutions Willie Fox discusses how banks are able to thrive in turbulent market conditions by focusing on three key areas. Part 1 looks at customer experience management. kezir@pega.com no Customer Relationship Management BPM Opinion Banking Technology http://www.pega.com/content/rss/podcast/bfcd/?a=19 Pegasystems VP of Fraud and AML, Charles Thiel discusses the impact of FACT Act and red flag alert requirements for the financial services and heatlhcare institutions and how a smart triage approach helps meet these requirements. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=19 Mon, 2 Feb 2009 00:00:00 -0500 Build For Change Digest Pegasystems VP of Fraud and AML, Charles Thiel discusses the impact of FACT Act and red flag alert requirements for the financial services and heatlhcare institutions and how a smart triage approach helps meet these requirements. kezir@pega.com no Risk, Fraud & Compliance Management BPM Opinion Case Management Banking Technology http://www.pega.com/content/rss/podcast/bfcd/?a=18 Thomas Kaufmann, head of Pegasystems Center of Excellence practice discusses how the right tools and methodology can make a real difference in your BPM success. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=18 Thu, 15 Jan 2009 00:00:00 -0500 Build For Change Digest Thomas Kaufmann, head of Pegasystems Center of Excellence practice discusses how the right tools and methodology can make a real difference in your BPM success. kezir@pega.com no Improvement Methodology BPM Opinion http://www.pega.com/content/rss/podcast/bfcd/?a=17 The Single European Payment Area seems to have been forgotten in all the recent market turmoil. In this edition of the Build for Change Digest, Pegasystems James Clark speaks with Russell Keziere on why it is a good time to plan on using BPM to help build a SEPA advantage. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=17 Thu, 8 Jan 2009 00:00:00 -0500 Build For Change Digest The Single European Payment Area seems to have been forgotten in all the recent market turmoil. In this edition of the Build for Change Digest, Pegasystems James Clark speaks with Russell Keziere on why it is a good time to plan on using BPM to help build a SEPA advantage. kezir@pega.com no BPM Opinion Banking Technology http://www.pega.com/content/rss/podcast/bfcd/?a=16 Pegasystems Financial Services Consultant James Clark has been in the banking field for over thirty years, in Britain, the Middle East and France. He takes a look at the year ahead in banking. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=16 Thu, 1 Jan 2009 00:00:00 -0500 Build For Change Digest Pegasystems Financial Services Consultant James Clark has been in the banking field for over thirty years, in Britain, the Middle East and France. He takes a look at the year ahead in banking. kezir@pega.com no BPM Opinion Banking Technology http://www.pega.com/content/rss/podcast/bfcd/?a=11 This special edition of the Build For Change digest features a rebroadcast of the Q3 2008 Pegasystems Earnings call with CEO Alan Trefler and CFO Craig Dynes. The call, recorded on Nov. 7, is included in its entirety. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=11 Tue, 25 Nov 2008 00:00:00 -0500 Build For Change Digest This special edition of the Build For Change digest features a rebroadcast of the Q3 2008 Pegasystems Earnings call with CEO Alan Trefler and CFO Craig Dynes. The call, recorded on Nov. 7, is included in its entirety. kezir@pega.com no Pegasystems Inc. http://www.pega.com/content/rss/podcast/bfcd/?a=14 Elizabeth Hart, Senior Director for Healthcare Solutions talks about two Pega customers who received prestigious customer service excellence awards last week at the annual Service Quality Measurement awards. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=14 Tue, 25 Nov 2008 00:00:00 -0500 Build For Change Digest Elizabeth Hart, Senior Director for Healthcare Solutions talks about two Pega customers who received prestigious customer service excellence awards last week at the annual Service Quality Measurement awards. kezir@pega.com no http://www.pega.com/content/rss/podcast/bfcd/?a=10 Interview with Stephen Zisk, BPM Marketing Manager of Pegasystems on the new Federated Business Frameworks. What do these frameworks offer for the distributed enterprise, and how do they enhance an organization's BPM Best Practices? kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=10 Mon, 24 Nov 2008 00:00:00 -0500 Build For Change Digest Interview with Stephen Zisk, BPM Marketing Manager of Pegasystems on the new Federated Business Frameworks. What do these frameworks offer for the distributed enterprise, and how do they enhance an organization's BPM Best Practices? kezir@pega.com no http://www.pega.com/content/rss/podcast/bfcd/?a=8 In this edition of the Build for Change Digest, Russell Keziere speaks with Thomas Harrington, Insurance Marketing Manager at Pegasystems on the insurance content at PegaWORLD. Thomas discusses keynote addresses, customer case studies, networking opportunities and general industry themes. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=8 Mon, 13 Oct 2008 00:00:00 -0400 Build For Change Digest In this edition of the Build for Change Digest, Russell Keziere speaks with Thomas Harrington, Insurance Marketing Manager at Pegasystems on the insurance content at PegaWORLD. Thomas discusses keynote addresses, customer case studies, networking opportunities and general industry themes. kezir@pega.com no Improvement Methodology IT Management Insurance Standards http://www.pega.com/content/rss/podcast/bfcd/?a=9 In this edition of the Build for Change Digest, Russell Keziere speaks with Regan Wong, Financial Services Marketing Manager at Pegasystems, on the Financial Services information at PegaWORLD. Regan discusses keynote addresses, customer case studies, networking opportunities and general industry themes. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=9 Tue, 7 Oct 2008 00:00:00 -0400 Build For Change Digest In this edition of the Build for Change Digest, Russell Keziere speaks with Regan Wong, Financial Services Marketing Manager at Pegasystems, on the Financial Services information at PegaWORLD. Regan discusses keynote addresses, customer case studies, networking opportunities and general industry themes. kezir@pega.com no Improvement Methodology IT Management Pegasystems Inc. Banking Technology http://www.pega.com/content/rss/podcast/bfcd/?a=7 In this edition of the Build for Change Digest, Russell Keziere speaks with Dave Vidoni, Senior Product Manager at Pegasystems, on the many training sessions on offer at PegaWORLD 2008. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=7 Fri, 3 Oct 2008 00:00:00 -0400 Build For Change Digest In this edition of the Build for Change Digest, Russell Keziere speaks with Dave Vidoni, Senior Product Manager at Pegasystems, on the many training sessions on offer at PegaWORLD 2008. kezir@pega.com no Improvement Methodology Pegasystems Inc. http://www.pega.com/content/rss/podcast/bfcd/?a=6 In this edition of the Build for Change Digest, Russell Keziere speaks with Melinda Mogel, Healthcare Industry Marketing Manager at Pegasystems on the healthcare buzz at PegaWORLD. Melina discussed key customer case studies, networking opportunities and general industry themes. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=6 Thu, 2 Oct 2008 00:00:00 -0400 Build For Change Digest In this edition of the Build for Change Digest, Russell Keziere speaks with Melinda Mogel, Healthcare Industry Marketing Manager at Pegasystems on the healthcare buzz at PegaWORLD. Melina discussed key customer case studies, networking opportunities and general industry themes. kezir@pega.com no Improvement Methodology IT Management Pegasystems Inc. Improving Healthcare http://www.pega.com/content/rss/podcast/bfcd/?a=4 Interview with Stephen Zisk, BPM Marketing Manager of Pegasystems on their new announcement of a BPM Platform as a Service. How will this help business transformation grow across a distributed enterprise? kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=4 Mon, 29 Sep 2008 00:00:00 -0400 Build For Change Digest Interview with Stephen Zisk, BPM Marketing Manager of Pegasystems on their new announcement of a BPM Platform as a Service. How will this help business transformation grow across a distributed enterprise? kezir@pega.com no http://www.pega.com/content/rss/podcast/bfcd/?a=5 Interview with Reetu Khosla, Director of Pegasystems Financial Crimes Management practice on the profile of AML and Fraud at the recent SIBOS Conference in Vienna. kezir@pega.com (Russell Keziere) http://www.pega.com/content/rss/podcast/bfcd/?a=5 Fri, 26 Sep 2008 00:00:00 -0400 Build For Change Digest Interview with Reetu Khosla, Director of Pegasystems Financial Crimes Management practice on the profile of AML and Fraud at the recent SIBOS Conference in Vienna. kezir@pega.com no BPM Opinion Banking Technology