11/25/2008
This special edition of the Build For Change digest features a rebroadcast of the Q3 2008 Pegasystems Earnings call with CEO Alan Trefler and CFO Craig Dynes. The call, recorded on Nov. 7, is included in its entirety.

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Healthcare Customer Service

11/25/2008
Elizabeth Hart, Senior Director for Healthcare Solutions talks about two Pega customers who received prestigious customer service excellence awards last week at the annual Service Quality Measurement awards.

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Federated Business Frameworks

11/24/2008
Interview with Stephen Zisk, BPM Marketing Manager of Pegasystems on the new Federated Business Frameworks. What do these frameworks offer for the distributed enterprise, and how do they enhance an organizations BPM Best Practices?

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Insurance at PegaWORLD

10/13/2008
In this edition of the Build for Change Digest, Russell Keziere speaks with Thomas Harrington, Insurance Marketing Manager at Pegasystems on the insurance content at PegaWORLD. Thomas discusses keynote addresses, customer case studies, networking opportunities and general industry themes.

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Financial Services at PegaWORLD

10/7/2008
In this edition of the Build for Change Digest, Russell Keziere speaks with Regan Wong, Financial Services Marketing Manager at Pegasystems, on the Financial Services information at PegaWORLD. Regan discusses key note addresses, customer case studies, networking opportunities and general industry themes.

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BPM Training Sessions at PegaWORLD

10/3/2008
In this edition of the Build for Change Digest, Russell Keziere speaks with Dave Vidoni, Senior Product Manager at Pegasystems, on the many training sessions on offer at PegaWORLD 2008.

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Healthcare at PegaWORLD

10/2/2008
In this edition of the Build for Change Digest, Russell Keziere speaks with Melinda Mogel, Healthcare Industry Marketing Manager at Pegasystems on the healthcare buzz at PegaWORLD. Melina discussed key customer case studies, networking opportunities and general industry themes.

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Cloud-Enabled BPM Platform-as-a-Service

9/29/2008
Interview with Stephen Zisk, BPM Marketing Manager of Pegasystems on their new announcement of a BPM Platform as a Service. How will this help business transformation grow across a distributed enterprise?

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SIBOS Report and Financial Services Fraud Update

9/26/2008
Interview with Reetu Khosla, Director of Pegasystems Financial Crimes Management practice on the profile of AML and Fraud at the recent SIBOS Conference in Vienna.

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Host: Russell Keziere,
Senior Director of BPM Marketing

Russell Keziere is a former publisher and broadcast journalist as well as a 19-year software industry professional in the areas of workflow, content management and business process improvement. His combination of experience across communications as well as software development, delivery, project management and industry marketing, brings a unique perspective.