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July 2010 Pega Perspectives

July 2010 Issue Not a Pega Community Member? Join Now

Education Newsroom Podcasts

Top Headlines This Month:
Pega's CEO Alan Trefler Featured on FOX News
Next Generation CRM Delivers Amazing ROI
Do You Know Your Customer?
Pega Unveils the Communications Foundation

Pega's CEO Alan Trefler Featured on FOX News
Pegas' CEO Alan Trefler recently appeared on the FOX Business News Morning C-Suite segment. If you didn't catch the segment live, then tune in here and watch Alan share his point of view regarding Pegasystems' strength in the current market and the value Pegasystems' customers get from using Build for Change® Technology.
>>Watch video

Next Generation CRM Delivers Amazing ROI
In this podcast, Steve Kraus, Senior Product Manager at Pegasystems, shares his thoughts on the next generation of CRM which he believes will focus on leveraging advanced business intelligence to optimize the customer experience. What does that mean to the bottom line? Lower costs, faster customer on-boarding, better retention, and improved net-promoter scores. Who can ask for more than that?
>>Listen to podcast

Do You Know Your Customer?
Few institutions, specifically within financial services and insurance, have automated, rules driven Know your Customer (KYC) processes that are localized by product, geography, and risk. Pega recently launched a KYC Framework which enforces organizational best practices to ensure compliance with all requirements. Even more impressive, intent-driven user interfaces guide staff through required processing activities based on customer, product, geography and risk rating. Best of all, because the KYC Framework is built on Build for Change® technology, it is easily modified and extended to support new business and regulatory requirement changes.
>>Read the Press Release or click here for more information.

Pega Unveils the Communications Foundation
Pega recently announced the launch of the new Communications Foundation which creates a new way for Communications Service Providers to significantly accelerate the development of powerful applications. It provides users with a pre-built, industry-standard data model that can be immediately leveraged as they model business processes and policies to create applications with Pegasystems' Build for Change Technology.
>>Read press release

On Demand Webinars:
6 Trends That Are Shaping the Future of CRM

Claims Transformation: Using BPM to Drive Claims Execution Excellence

Upcoming Events:
CRM Evolution
August 2 - 4, 2010

The Path to Business Transformation Through Business Process Management Suites (BPMS)
August 2, 2010

Bio IT World Global Web Symposia
August 3 - 4, 2010

Enterprise Architecture Conference
September 7 - 8, 2010

GTC East: The New York Digital Government Summit 2010
September 22 - 23, 2010

NASCIO Conference
September 26 - 29, 2010

The Customer Show
September 29 - 30, 2010

Implementation Resources

Your project team members are invited to register for access to the Pega Developer Network (PDN), a technical resource portal supporting the full lifecycle of Process Commander application design, development, and deployment.

Get Trained on Pega Products
Pegasystems' Educational Services offers course deliveries at our facilities in Cambridge MA, San Francisco, London, Sydney, and Hyderabad. Courses in other locations can be arranged by request. To learn more about our current course offerings and to sign up for a class go to www.pega.com/education.

P.S. Did a friend send you this? Go Here to sign up for your own copy it's useful and complimentary.

P.P.S. Got questions, comments, or ideas for editorial?
Email Anita Singh at anita.singh@pega.com Thanks!

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