COMMUNITIES

Education               Newsroom                   Podcasts

Don't Miss Pega's Top Headlines This Month:
Medco Charts a Path for Business Transformation
Building a Better Customer Experience While Cutting Costs
Making Peace between Business and IT in the Contact Center
The Pega Community Wants to Hear from You… in the Forums

Medco Charts a Path for Business Transformation
In his keynote address to PegaWORLD 2010, Kenneth Klepper discussed how business transformation is an imperative to achieve the goal of an agile enterprise. Having achieved significant success in Six Sigma, Kenny shares the Medco story and outlines a new plateau of agility to which all organizations can aspire.
>>View video

Building a Better Customer Experience While Cutting Costs
In order to meet the varying needs of today's complex customers, companies need to offer more than an exceptional product or service; they must also provide an exceptional customer experience. Through examples of industry specific cases, this white paper outlines easily implementable recommendations that will ultimately drive increased customer retention and brand loyalty.
>>Read more

Making Peace between Business and IT in the Contact Center
Terri Pennypacker, a contact center Business Consultant with Pega, believes the line between business operations and IT is most evident on the ground at contact centers. In this podcast, Terri discusses how success can be found through using a build for change approach to directly capture business objectives and drive direct business improvements.
>>Listen to the podcast

The Pega Community Wants to Hear from You… in the Forums
The Pega Community is pleased to announce the launch of Community Forums! The Forums offer Pega community members' instant access to Pega thought leaders, cross industry expertise, insights from colleagues and peers, and professional networking opportunities. Don't delay! Click on over to join the conversation, explore the forums, and meet our expert hosts.

And don't forget to bookmark the forums and visit often Pega's forum hosts will post new content weekly!
>>Join the community forum

Get Trained on Pega Products
Pegasystems' Educational Services offers course deliveries at our facilities in Cambridge MA, San Francisco, London, Sydney, and Hyderabad. Courses in other locations can be arranged by request. To learn more about our current course offerings and to sign up for a class go to www.pega.com/education.

Webinars On Demand:
Claims Transformation: Using BPM to Drive Claims Execution Excellence

Case or Process? Does it Really Matter?

Get a Sneak Peak at SmartBPM 6

Virtusa Unveils BPM COE Solution Built on SmartPaaS

Upcoming Events:
Gartner Customer 360 Summit
June 28 - 30, 2010

CRM Evolution
August 2 - 4, 2010

Sibos 2010
October 25 - 29, 2010