|
 |
|
Pegasystems Community Content
Welcome to Pegasystems Community Content. Here you will find the latest thought leadership from respected analysts as well as case studies, articles and other resources to help you make the right BPM decisions.
| What's Hot |
| Below are the five most-accessed documents in our library. Check here often to find our newest and most popular content. |
| |
-
Magic Quadrant for Business Process Management Suites, 2007...
Pegasystems has dramatically improved its leadership position in the 2007 release of the highly influential Gartner BPMS MQ. Pegasystems' unique capabilities allow it to offer organizations unprecedented agility especially when addressing frequently changing local contexts and circumstances that must be managed globally...
-
SmartBPM vs. Eclipse IDE: A study to compare the productivity...
Results: SmartBPM is a Dramatically More Productive IDE than Eclipse
-
The Forrester Wave™: Human-Centric BPM For Java Platforms,...
Pegasystems Recognized as a Leader in Human-Centric Business Process Management for Java Platforms
-
How BB&T Built A Superior Online Application
Pegasystems Customer BB&T Revamps its Account-Opening Processes — Boosting Sales, Cutting Costs, and Improving Customer Satisfaction
-
TD Visa: Improving Customer Service and Increasing Operational...
TD Financial Group’s Visa card business had grown its portfolio of accounts by 50% in recent years and had planned to continue aggressive growth. Management was convinced that service excellence was the key to success in this highly commoditized business, but TD Visa’s service operation was in no position to grow with the business. TD Visa decided to address their legacy infrastructure issues with a complete system overhaul. Pegasystems’ PegaRULES Process Commander was selected as the BPM technology to provide a full servicing backbone solution. The solution increased one-touch service resolution by 30%, driving increased customer satisfaction. In addition the average resolution time for disputes routed to back-office personnel was reduced by over 70%.
|
| Search Titles |
| |
| |
| |
 |
 |
 |
 |
|
Browse by Publication Type
|
|
|
Browse by Interest
|
|
 |
 |
|
|
|
 |
|
 |
 |
 |
|