Pegasystems has dramatically improved its leadership position in the 2007 release of the highly influential Gartner BPMS MQ. Pegasystems' unique capabilities allow it to offer organizations unprecedented agility especially when addressing frequently changing local contexts and circumstances that must be managed globally...

Results: SmartBPM is a Dramatically More Productive IDE than Eclipse

Pegasystems Recognized as a Leader in Human-Centric Business Process Management for Java Platforms

Pegasystems Customer BB&T Revamps its Account-Opening Processes — Boosting Sales, Cutting Costs, and Improving Customer Satisfaction

TD Financial Group’s Visa card business had grown its portfolio of accounts by 50% in recent years and had planned to continue aggressive growth. Management was convinced that service excellence was the key to success in this highly commoditized business, but TD Visa’s service operation was in no position to grow with the business. TD Visa decided to address their legacy infrastructure issues with a complete system overhaul. Pegasystems’ PegaRULES Process Commander was selected as the BPM technology to provide a full servicing backbone solution. The solution increased one-touch service resolution by 30%, driving increased customer satisfaction. In addition the average resolution time for disputes routed to back-office personnel was reduced by over 70%.