Pegasystems Community Library
Welcome to Pegasystems Community Library. Here you will find the latest thought leadership from respected analysts as well as case studies, articles and other resources to help you make the right BPM decisions.
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| Below are the five most-accessed documents in our library. Check here often to find our newest and most popular content. |
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2010: The Year BPM Breaks Through
See Alan Trefler, Pegasystems’ Founder and CEO, discuss the current state of the BPM market and highlight what he thinks the immediate future holds for the industry.
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BPM and Social Networking
The combination of rich Internet interaction with personalization and networking
is proving to be extremely effective.
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2010 Magic Quadrant for CRM Customer Service Contact Centers...
Gartner’s 2010 Magic Quadrant for CRM Customer Service Contact Centers is a must-read study for anyone involved in CRM and customer service. Pegasystems is positioned in the Leader Quadrant in the 2010 report.
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The Smart Approach to Case Management
Smart Case Management harnesses the power of business rules and business
process to drive intelligent, efficient case processing.
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Empowering Your Customers With Web Self Service
This eBook will cover the topic of Web Self Service and how companies can optimize the customer experience while at the same time reduce costs by designing customer strategies that are highly relevant, consistent, and personalized.
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