Pegasystems Inc.
Sign in English French,  Spanish,  German
Build For Change®

COMMUNITy

Library

Pegasystems Community Library

Welcome to Pegasystems Community Library. Here you will find the latest thought leadership from respected analysts as well as case studies, articles and other resources to help you make the right BPM decisions.

Search Titles

What's Hot

 
Below are the five most-accessed documents in our library. Check here often to find our newest and most popular content.
  1. 2010: The Year BPM Breaks Through 2010: The Year BPM Breaks Through
    See Alan Trefler, Pegasystems’ Founder and CEO, discuss the current state of the BPM market and highlight what he thinks the immediate future holds for the industry.

  2. BPM and Social Networking BPM and Social Networking
    The combination of rich Internet interaction with personalization and networking is proving to be extremely effective.

  3. 2010 Magic Quadrant for CRM Customer Service Contact Centers 2010 Magic Quadrant for CRM Customer Service Contact Centers...
    Gartner’s 2010 Magic Quadrant for CRM Customer Service Contact Centers is a must-read study for anyone involved in CRM and customer service. Pegasystems is positioned in the Leader Quadrant in the 2010 report.

  4. The Smart Approach to Case Management The Smart Approach to Case Management
    Smart Case Management harnesses the power of business rules and business process to drive intelligent, efficient case processing.

  5. Empowering Your Customers With Web Self Service Empowering Your Customers With Web Self Service
    This eBook will cover the topic of Web Self Service and how companies can optimize the customer experience while at the same time reduce costs by designing customer strategies that are highly relevant, consistent, and personalized.
Browse by Publication Type
Browse by Interest
Analyst Report
Article
Brochure
Case Study
Financial Report
Industry Brief
Interview
Media
Presentation
Product Data Sheet
Product Function Guide
Services Data Sheet
Solution Brief
Solution Data Sheet
Training Brochure
Video
Webcast
White Paper
Architecture
BPM
Business Rules
Case Management
Compliance, Risk, and Fraud
Content and Collaboration
CRM
Exceptions and Adjustments
Financial Services
Healthcare
HR Management
Improvement Methodology
Insurance
IT Management
New Business
Pegasystems Inc.
Service Backbone

 

Pega Blog
Perspectives, Newsletter
Copyright 2010 Pegasystems Inc.