Delivering Customer Centricity and Operational Excellence
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Keynote |
Increasing Revenue Through Multi-Channel Decisioning
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Keynote |
Mobilizing for Today's Business Complexity
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Keynote |
A Relationship-Driven Approach to Service
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Keynote |
Optimizing Customer Value Through Next-Best-Action
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Keynote |
How Net Promoter Companies Thrive in a Customer-Driven World
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Keynote |
Intelligent Business Applications: Social, Mobile, Predictive
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Keynote |
Delivering a Break Through Customer Experience
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Breakout |
How a Unified Solution for Business Automation Transformed RBC Wealth Management
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Breakout |
Pathways to Improve Agency Citizen Services from a Systems Integrator Perspective
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Breakout |
Capgemini and Zurich: Unlocking Customer and Adjuster Focused Capabilities for True Claims Management Transformation
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Breakout |
Beyond Systems Modernization: BPM as the Catalyst for Enterprise-Wide Transformation at Health Net
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Breakout |
Leveraging Powerful UI Enhancements to Deliver a Stellar User Experience
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Breakout |
Unified Marketing Product Innovation Hotseat
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Breakout |
Accenture: Keys to a Pega PRPC Delivery Success with Iterative Client Collaboration
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Breakout |
Consistency in the Contact Center: Bridging the Legacy Gap at Prudential
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Breakout |
How Schwab Uses Pega Case Management to Improve Client Relationships and Service Management
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Breakout |
Cognizant and Bristol-Myers Squibb: Process Transformation and Delivery... A Convergence of Tedchnology and Teamwork
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Breakout |
Comcast’s Vision for Maximizing Customer Value – Moving Beyond the Basics
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Breakout |
Business Transformation through Intelligent BPM (iBPM)
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Breakout |
The Future of Directly Capture Objectives (DCO)
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Breakout |
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Breakout |
From Individual Enrollment to Health Insurance Exchange - Using Pega for BPO Healthcare Services at TMG Health
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Breakout |
Tata Consultancy Services: Individualise, not just categorise your customer experience, NOW
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Breakout |
Automating Neural Pathways for Provider Data at Humana
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Breakout |
Dynamic Case Management: Taking BPM to the Next Level
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Breakout |
Energy Industry Panel: Leveraging BPM to Address Changing Industry Dynamics
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Breakout |
Leading International Insurer Zurich Enjoys Many “Firsts” in Their Claims Transformation initiative
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Breakout |
How SunTrust is Reducing Risk, Increasing Efficiency and Growing Revenue by Improving its Mortgage Origination Process
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Breakout |
Introduction to Pega’s Sales Force Automation Solution
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Breakout |
How Warner Bros. is Streamlining the Digital Media Supply Chain using Pega Cloud
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Breakout |
How Vodafone Germany is Delivering Enterprise Excellence using Pega
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Breakout |
Shell's Journey to Transform Shared Services and Financial Operations
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Breakout |
How Bank Asya Has Improved Sales and Marketing Operations in Just 180 Days
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Breakout |
Accenture: Strategies for Customer Growth and Retention Leveraging Pega Decision Management
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Breakout |
Pega Texas User Group Meeting (PTUG)
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Breakout |
Cognizant: The Great Debate - The Future of Insurance
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Breakout |
PRPC Product Innovation Hotseat
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Breakout |
Customer Process Manager Hotseat
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Breakout |
Pega in Texas - Collaborating to Accelerate State Government Modernization
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Breakout |
Legacy and ERP Modernization with Pega BPM
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Breakout |
GE Healthcare Adopts Effective Process Management for Aggregate Spend and Creates a Center of Excellence
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Breakout |
Cognizant and BB&T: Business Transformation and Optimizing Customer Experience Using Pega
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Breakout |
The 30-Minute Application
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Breakout |
Why Telerx Selected the Pega Cloud to Implement Their Multi-Channel Sample Request Processing Solution
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Breakout |
Using Technology to Address Gaps in Care, Increase Medication Adherence and Improve Health Outcomes at Alere Health
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Breakout |
Capgemini: Focusing on Customer Centricity and Relationship Building Through Standardization of Processes Across Multiple Channels and Products
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Breakout |
BPM Brings Agility to State Farm's Back Office
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Breakout |
Panel Discussion: Using Pega to Get More Mileage From Your Facets System
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Breakout |
How Standard & Poor’s Ratings Services Accelerates the Delivery and Consistency of Financial Market Intelligence using Pega
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Breakout |
Mahindra Satyam : Transformation of Order Fulfillment E-Commerce Platform by leveraging Business Rules and Decision Management Technologies
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Breakout |
Everything is in The Model
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Breakout |
Colonial Penn Raises the Bar in Service
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Breakout |
How ServiceNet is Using Pega Case Management in the Cloud to Deliver Innovative Customer Service
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Breakout |
Use Direct Capture of Objectives (DCO) to Increase Your Chances of Success
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Breakout |
Zurich Enjoys a Competitive Advantage with its Worldwide Underwriting Solution
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Breakout |
How Bristol-Myers Squibb Uses Pega to Support Compliance Initiatives & Provides Transparency for Physicians Sunshine Act
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Breakout |
How Zurich Got an 11-Week Jump on Pega Projects with Pega Cloud
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Breakout |
Infosys: Next Generation Risk Management, a Composite Application Platform for Oil & Gas industry.
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Breakout |
One Customer, 2.8 million Lives: How TriWest is Doing “Whatever it Takes” To Care for America’s Military Families
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Breakout |
How JPMorgan Chase is Blending Case Management and CPM for Inquiry Management
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Breakout |
Launching a Center of Excellence Community with Pega and Learning from JPMC’s Success
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Breakout |
Transforming ING Poland into a Customer Centric Company - The Journey with Pega
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Breakout |
What Is Your Data Trying to Tell You? Advanced Visualization in PRPC
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Breakout |
Advancing Business Process Management Maturity – An Interactive Workshop
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Workshop |
Building the Adaptive Enterprise: A Roadmap
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Workshop |
Chordiant Foundation Server Product Briefing
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Workshop |
Eight Trends That are Shaping the Future of BPM
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Workshop |
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Workshop |
Designing for Performance and Scalability
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Workshop |
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Workshop |
Maximizing Performance of Your PRPC Systems
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Workshop |
Driving Customer Centricity, Experience and Lifetime Value with Pega’s Unified Decisioning and Marketing Solutions
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Workshop |
Your Peace of Mind in the Cloud
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Workshop |
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Training |
Advancing Business Process Management Maturity – An Interactive Workshop
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Workshop |
Legacy and ERP Modernization with Pega BPM: Deep-Dive Workshop
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Workshop |
