PegaWORLD 2012 Agenda
See the Full Agenda for PegaWORLD 2012
Sunday, June 3, 2012 | |
9:00AM - 5:30PM | |
1:30PM - 5:30PM | |
3:30PM - 5:30PM | Special Interest Groups (SIGs) will be held for Banking and Capital Markets, Insurance & Healthcare |
6:15PM - 8:45PM | |
Monday, June 4, 2012 | |
6:30AM - 8:00AM | Breakfast |
8:00AM - 8:30AM | Delivering on the Promise of Customer Centricity |
8:30AM - 9:15AM | How Net Promoter Companies Thrive in a Customer-Driven World |
9:15AM - 9:45AM | A Relationship-Driven Approach to Service |
9:45AM - 10:30AM | Intelligent Business Applications: Social, Mobile, Predictive |
11:15AM - 12:15PM | |
12:15PM - 2:15PM | Lunch, Meetups & Technology Pavilion |
2:15PM - 4:30PM | |
4:30PM - 6:00PM | Cocktail Reception in Technology Pavilion |
6:30PM - 10:30PM | |
Tuesday, June 5, 2012 | |
7:00AM - 8:30AM | Breakfast |
8:30AM - 9:15AM | Mobilizing for Today’s Business Complexity |
9:15AM - 9:45AM | Optimizing Customer Value Through Next-Best-Action |
9:45AM - 10:30AM | Increasing Revenue Through Multi-Channel Decisioning |
10:30AM - 10:45AM | Closing Comments |
11:15AM - 12:15PM | |
12:15PM - 2:15PM | Lunch, Meetups & Technology Pavilion |
2:15PM - 6:00PM | |
4:45PM - 6:00PM | PRPC Product Innovation Hotseat CRM Product Innovation Hotseat, Unified Marketing Hotseat |
4:45PM - 6:00PM | Texas User Group Meeting |
6:30PM - 10:30PM | Community Dinners |
Wednesday, June 6, 2012 | |
9:00AM - 5:30PM | |
9:00AM - 12:00PM |

