PegaWORLD 2010 Presentations

Sunday April 25, 2010

Session Time Session Name
1:00pm SmartBPM® and SOA
1:00pm Smart Enterprise Case Management
1:00pm Creating a World Class UI
1:00pm Business Transformation Through SmartBPM
1:00pm Customer Experience Transformation: When CRM is Not Enough
3:30pm Smart BPM in the Enterprise Ecosystem

Monday April 26, 2010

Session Time Session Name
8:30am Alan Trefler, Pegasystems Inc. — 2010: The Year BPM Breaks Through
9:15am Kenneth Klepper, Medco — Business Transformation
10:00am Kerim Akgonul, Pegasystems Inc. — SmartBPM Present and Future Roadmap
11:00am How One of the World's Largest Healthcare Providers Uses Pega’s Cloud Computing Offering to Accelerate Its BPM Initiatives
11:00am BlueCross BlueShield of Tennessee's Rapid Rollout of IT Demand Management: Building Enterprise Capabilities, One Step at a Time
11:00am Zurich's Agile Experience: How the Agile Delivery Model Created a Fast Start for Business Transformation
11:00am How Wesfarmers Used BPM Processes to Build a Direct Insurance Business
11:00am How TD Uses SmartBPM to Deliver Exceptional Multi-Channel Client Experience
11:00am BPM Fundamentals
1:45pm How to Build Business Agility Into an Active Applications Portfolio Through Controlled Migration
1:45pm The Claims BPM Backbone: BCBS MN's Solution for Claims Processing Optimization
1:45pm Enhancing the User Experience: Latest UI Trends
1:45pm How JPMorgan Worldwide Securities Services (WSS) Improved Customer On-boarding Process Using PRPC
1:45pm Expedia's Do's and Don'ts for Project Success
1:45pm Cardif Pinnacle's Case Management Path to a New Business Model: An Open and Shut Case of Success
1:45pm “First Time Right” — How Deautsche Telekom Improved Service Excellence, Increased Automation, and Reduced Costs
1:45pm Carefirst's Proven Best — Practices for BPM Success: A Blueprint to BPM Automation
3:15pm The Customer Experience Just Got Smarter
3:15pm Proactive Monitoring: Maximizing the Health & Performance of Your Systems
3:15pm State Farm Demonstrates the Ultimate Makeover: A New Look for Old Applications
3:15pm Citi Cards Improves Customer Experience and Realizes Operational Efficiencies with SmartBPM
4:30pm Michael Maoz, Gartner Inc. — Maximizing Customer Experience: An Expert Panel

 

Tuesday April 27, 2010

Session Time Session Name
8:30am Daryl Plummer, Gartner — The Patterns of Change
9:15am Andy Mullholland, Capgemini — A Changing Focus for Business and IT
10:15am Nancy Mueller, Zurich North America — Operational Transformation: How Zurich's “Target Operating Model” assures Global Agility for the Future
11:00am Jim Adamczyk, Accenture Software — Resurgence of Value Creation through Process Management
1:00pm First Impressions: How Sun Trust Delivers High Quality Account Opening Experiences in Wealth Management
1:00pm Achieving Meaningful Change: How Alere Applied SmartBPM to Unleash the Power of Personal Health Management
1:00pm Business Intelligence and Reporting in PRPC 6.1
1:00pm How Auto-Owners Handles Change by Incorporating BPM/ BRE Best Practices
1:00pm New York Life's Building Blocks of Success
1:00pm How JPMorgan Chase and MasterCard Maximize Reuse with an Enterprise COE
2:15pm How Nationwide Achieved 99.3% Accuracy in Regulatory Filings
2:15pm Using Event Driven BPMS to Maximize Aircraft Capacity at Heathrow
2:15pm BPM in the Contact Center: How Kaiser Permanente is Outperforming the Rest of the Industry
2:15pm Agile Project Management Enabled with SmartBPM 6
2:15pm How HSBC Used an Agile, Iterative Approach for Their Award-Winning Global Deployments
3:45pm Martijn Gribnau, ING Hungary — The Secrets of Transforming an E2E Sales Process
4:30pm Connie Moore, Forrester Research — Business Technology's Human Imperative