Blogs By Category: Go Lives

BPM Go Live: Global Banking Giant uses SmartBPM to offer Dynamic and Personalized Service

May 24 2013 | Author: Alan Trefler
We just had a great go-live with one of world’s top global financial institutions.  We’re excited about this implementation because it so closely aligns with one of their key strategic objectives and leverages some of the unique capabilities of Smart...
Posted In: BPM | Tags: CRM & Customer Experience, Customer Interaction, Efficiency, Business Process Management, BPM Methodology, Collaboration, banking, Go Lives

BPM Go Live: Using BPM to Drive Real World Agility

Oct 26 2009 | Author: Alan Trefler
Recently, we had a project go-live with one of the world’s largest financial services organizations. Earlier this year, President Obama announced the Homeowner Affordability and Stability Plan to restructure or refinance mortgage loans to avoid foreclo...
Posted In: BPM, CRM | Tags: Automate, Customer Interaction, Efficiency, Business Process Management, Case Management, Go Lives, mortgage reform

BPM Go Live: BPM = Mission Critical Application

May 24 2013 | Author: Alan Trefler
We just had a go live with one of the leading regional healthcare providers in the U.S. This organization has been a great customer of ours over the years, and they recently migrated to our latest SmartBPM suite. This organization has continuously striv...
Posted In: BPM, CRM | Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Process Management, Case Management, Go Lives

BPM Go Live: Extending Legacy Apps Through Wrap & Renew

May 24 2013 | Author: Alan Trefler
This week, we had a go live with one of Europe’s largest telecommunications providers on a project that delivered greater efficiency to their contract billing account settlement. They are using BPM to integrate to their back-office billing solution to ...
Posted In: BPM, CRM | Tags: Automate, Customer Interaction, Efficiency, Business Process Management, BPM Methodology, Continuous Improvement, Go Lives, BRE

BPM Go Live: Managing New Business to Drive Better Customer Experience

May 24 2013 | Author: Alan Trefler
We just had a go live with one of the largest health plan administrators in the market. This project focused on managing new business as well as processing renewals from existing customers. Rules-driven BPM is a strong solution to manage new business be...
Posted In: BPM, CRM | Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Process Management, Go Lives

BPM Go Live: Elevating BPM into a Core Enterprise App.

May 24 2013 | Author: Alan Trefler
We recently had a go live project for a retirement service automation project with one of the largest financial services and insurance firms in the U.S. This new system incorporated an inquiry solution which tracks defined benefits and contributions as we...
Tags: Automate, Customer Interaction, Efficiency, Business Process Management, Go Lives, Insurance

BPM Go Live: Building Agility by Knocking Down Silos

May 24 2013 | Author: Alan Trefler
We just had a client go live with one of the largest regional health insurance companies in the U.S.  The project focused on establishing a new rate quoting application that replaced two systems that handled this process previously, but did not integrate...
Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Case Management, Business Transformation, Go Lives, Insurance

BPM Go Live: Using BPM to Build Process-Driven CRM

May 24 2013 | Author: Alan Trefler
In the initial go live phase we exceeded the expectations for SLAs and also delivered an average handling time of less than the expected result of 550 – 600 seconds.  This solution also provides the client’s customer service representatives (CSRs) wi...
Posted In: CRM | Tags: CRM & Customer Experience, Customer Interaction, Business Transformation, Go Lives

BPM Go Live: Electronic Records Management in Government Becomes a Reality

May 24 2013 | Author: Alan Trefler
A large European government agency just went live with a Pega project this week that will automate a number of manual, paper-based processes while also assuring compliance through a single view into case management profiles across multiple directories and...
Tags: Efficiency, Business Transformation, Go Lives, Compliance

BPM Go Live: BPM + BRE + CRM = Happier Customers

May 24 2013 | Author: Alan Trefler
Many organizations are realizing that in these economic times, better customer service can have a significant impact on future business, and this project is proof of that.  Based on the success of this project, the client is now looking at three additio...
Tags: Automate, Customer Interaction, Business Transformation, Go Lives, BRE

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