Blogs By Category: CRM & Customer Experience

BPM Go Live: Smarter Payment Investigations

May 24 2013 | Author: Alan Trefler

One of the world’s leading financial services firms just went live with a Pega project that addressed their business issue around payment investigations for a recently acquired business unit. The new solution enables the bank’s external clients to cr...

Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives, Dispute and Fraud Management

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Pegasystems is the leading provider of business process management (BPM) and customer relationship management (CRM) software solutions. Our BPM methodology and BPM services provides businesses with an unprecedented degree of agility by giving business users control over the business process management suite and reducing reliance on IT staff. With user-friendly design tools, intuitive business rules functionality, and automated programming, the Pega BPM suite is the ideal BPM platform for enterprise initiatives like business transformation, continuous process improvement, and business performance management. Our Build for Change technology also powers agile solutions to specific operational challenges, such as workflow management software, customer relationship management software, business process management software, business process management systems and business process outsourcing software; as well as CRM solutions including customer service software, call center software and customer relationship management systems. Pegasystems CRM applications and contact center software help transform the customer experience across all channels and touch points. With business CRM software and call center solutions from Pegasystems, companies can maximize the value of every call center CRM interaction.

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Blogs By Category: CRM & Customer Experience

BPM Go Live: Smarter Payment Investigations

Pages