Blogs By Category: Customer Centricity

 
Jun 21 2011 | Author: Russell Keziere
I am here at the Marriott Marquis in Times Square in New York to attend the Forrester Customer Experience Forum.  Forrester analyst Harley Manning kicked off the event announcing that it continues to grow, with 1,200 attendees exploring what it means...
 
May 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
 
May 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...

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