Blog By Author: Alan Trefler

Intelligent Business Process -- Making Cities Safer

Sep 18 2012 | Author: Alan Trefler
Great blog from Jim Sinur at Gartner talking about Transport Management Centre (TMC) a government agency in New South Wales, Australia. This agency has done remarkable things using Pega to intelligently automate the operations of managing traffic flow an...
Posted In: BPM, Decision Management | Tags: TMC

My Recent Trip to India

Aug 28 2012 | Author: Alan Trefler
I recently returned from a trip to India to participate in the opening ceremony for Pega’s new Bangalore office, as well as spend some time with our team in Hyderabad.  Our India team supports Pega’s global engineering, R&D, industry framewor...
Posted In: Pegasystems Inc. | Tags: chess, Alan Trefler, Bangalore, India, CEO, Hyderabad

Congratulations to J.P. Morgan Worldwide Securities Services!

Aug 07 2012 | Author: Alan Trefler
Congratulations to J.P. Morgan Worldwide Securities Services! It’s always great to hear about our customers’ successes. That’s why, like many of my colleagues, I want to congratulate J.P. Morgan Worldwide Securities Services (WSS) for the inno...
Tags: agile, jpmc, JPM WSS, JP Morgan, WSS

Learning from the Grandmasters

Apr 30 2012 | Author: Alan Trefler
I loved watching the #1 chess champion Norway’s Magnus Carlsen on the Colbert Report last week. (I had the privilege of playing with him at a charity event against Gary Kasparov in New York last year. You can actually watch our entire match on YouTube h...
Posted In: BPM, Decision Management | Tags: chess, strategy, Trefler

Going Mobile

Feb 01 2012 | Author: Alan Trefler
Yesterday I sat in on a terrific Pegasystems’ community webinar on what our customers and partners are doing with Pega’s mobile app development technology and witnessed the excitement this capability is feeding across diverse industries. One indicator...
Posted In: BPM | Tags: Mobile BPM

Dragging the Conversation Back to the Customer

Nov 14 2011 | Author: Alan Trefler
Tom Groenfeldt at Forbes did a great job capturing an interesting debate at the panel I was on at the BAI Retail Banking Conference in Chicago a few weeks ago. He correctly describes me as “dragging the conversation back to customers” when we began wa...
Posted In: CRM | Tags: Forbes, Customer Centricity, BAI

Pega Go Live: Enabling More Efficient Operations in Mortgage Processing at a Global Financial Services Giant

Sep 22 2011 | Author: Alan Trefler
We recently saw a significant go-live at one of the top global financial institutions, as part of its continuing commitment to better execute on how it processes home mortgages in light of new government programs.  In an industry where rampant change...
Tags: mortgage lending, loan loss mitigation, lending, Customer Centricity

Pega – Software for Customer Centricity

May 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

Pega – Software for Customer Centricity.

May 23 2011 | Author: Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer ...
Posted In: BPM, CRM, Decision Management, Architecture, Customer Service, Training, Warranty Management | Tags: Case Management, customer experience, Pegasystems, Pega, customer service, Predictive analytics, Customer Centricity, Pega BPM, Adaptive Analytics

Pega Go Live: Enabling New Efficient Merchandising Processes at a top U.S. Retail Pharmacy

May 04 2011 | Author: Alan Trefler
We recently saw a significant go-live at one of the largest, most successful retail pharmacy chains in the U.S., as part of its corporate initiative to bring a process approach to better execute on merchandise planning. Considered among the top leaders in...
Tags: pharmacy, retail, merchandise planning

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