Blog By Author: Alan Trefler

Apr 30 2012 - Apr 15 2014 | Alan Trefler
I loved watching the #1 chess champion Norway’s Magnus Carlsen on the Colbert Report last week. (I had the privilege of playing with him at a charity event against Gary Kasparov in New York last year. You can actually watch our entire match on YouTube...
BPM, Decision Management | chess, strategy, Trefler | Comments (1) »
Feb 01 2012 | Alan Trefler
Yesterday I sat in on a terrific Pegasystems’ community webinar on what our customers and partners are doing with Pega’s mobile app development technology and witnessed the excitement this capability is feeding across diverse industries. One indicator of...
BPM | Mobile BPM
Nov 14 2011 | Alan Trefler
Tom Groenfeldt at Forbes did a great job capturing an interesting debate at the panel I was on at the BAI Retail Banking Conference in Chicago a few weeks ago.
CRM | BAI, Customer Centricity, Forbes
Sep 22 2011 | Alan Trefler
We recently saw a significant go-live at one of the top global financial institutions, as part of its continuing commitment to better execute on how it processes home mortgages in light of new government programs.  In an industry where rampant...
Customer Centricity, lending, loan loss mitigation, mortgage lending
May 23 2011 | Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer...
BPM, CRM, Decision Management, IT Management, Architecture, Business Rules, Content and Collaboration, Customer Service, Exceptions and Adjustments, Improvement Methodology, New Business, Optimization & Reuse, Services, Servicing Backbone, Warranty Management | Adaptive Analytics, Case Management, Customer Centricity, customer experience, customer service, Pega, Pega BPM, Pegasystems, Predictive analytics
May 23 2011 | Alan Trefler
The more I talk to our clients, the clearer it becomes to me that they are using  Pega to become more customer centric.  They are taking an “outside-in” approach with a laser focus on their customers, making a dramatically improved customer...
BPM, CRM, Decision Management, IT Management, Architecture, Business Rules, Content and Collaboration, Customer Service, Exceptions and Adjustments, Improvement Methodology, New Business, Optimization & Reuse, Services, Servicing Backbone, Warranty Management | Adaptive Analytics, Case Management, Customer Centricity, customer experience, customer service, Pega, Pega BPM, Pegasystems, Predictive analytics
May 04 2011 | Alan Trefler
We recently saw a significant go-live at one of the largest, most successful retail pharmacy chains in the U.S., as part of its corporate initiative to bring a process approach to better execute on merchandise planning. Considered among the top leaders...
merchandise planning, pharmacy, retail
Jan 31 2011 | Alan Trefler
I wish all who read this a safe and prosperous 2011; a special note of thanks to all our clients and partners for the incredible things you have accomplished with Pega technology. Because of you, Fortune Magazine ranked Pegasystems as the third fastest-...
BPM, CRM, Decision Management, Case Management, IT Management | PegaWORLD | Comments (1) »
Nov 09 2010 | Alan Trefler
SIBOS always generates interesting examples about what industry leaders are doing. Tom Steinert-Threlkeld quotes Andrew Long, Head of Global Transaction Banking  in this  Securities Technology Monitor article on how they have used Pega to help...
Business Rules | commercial banking
Jul 12 2010 | Alan Trefler
We’ve just had a significant go-live with one of the largest insurance organizations in the world, which adds to many other successes in the same company. BPM grows from one group to the next, as more people see that they can generate tangible and...
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