PegaWORLD 2015 FAQs

PegaWORLD 2015: FAQs

Home | Location & Dates | Registration | Travel & Hotel | Agenda/Sessions/Training | Social | Meals/Events | General

Location & Dates


PegaWORLD will be held at Rosen Shingle Creek in Orlando, FL.

What are the conference dates?

Sunday, June 7th – Tuesday, June 9th. There will also be pre-conference training sessions held on Sunday, June 7th and post-conference workshops held on Wednesday, June 10th.

Where will Pega employees and Partners stay?

Due to the size of the conference, a block of rooms has been reserved specifically for Pega employees and partners at the Marriot Orlando World Center. Continuous shuttle service will be provided to/from the Rosen Shingle Creek and PegaWORLD 2015 off-site events during official program hours. The link to the hotel reservation site will be included in your registration confirmation. Pega reserves the right to cancel any reservation made by Pega employees and/or partners at the Rosen Shingle Creek.



What is the registration cost?

The earlier you register, the greater the savings.

Super Early Bird Registration $695 11/1/2014 – 1/5/2015
Early Bird Registration $895 1/6/2015 – 4/3/2015
Standard Registration $1,195 4/4/2015 – 6/5/2015
Onsite Registration $1,395 6/6/2015 – 6/10/2015

How do I register?

Please register online by going to the PegaWORLD 2015 registration page.

What is the payment policy?

We accept several methods of payment: Visa, MasterCard, Discover, and American Express, check or Invoice (PO required). A method of payment must accompany your registration.

I am part of a large group coming to PegaWORLD, is there a group reservation process or any discounts available for groups?

Yes, when registering online, once you have registered four people from your company, the fifth registration is free. All members of the group MUST register at the same time to receive the discount. No other discounts apply. For more information on group discounts, visit the PegaWORLD 2015 registration page.

Can I bring a guest?

Guests will not be permitted to attend any PegaWORLD conference sessions. Guest passes are available for the Sunday evening Welcome Reception, the Monday evening Customer Appreciation event, and the Tuesday evening Gala event. The cost for this pass is $150 per event. Children under the age of 21 are not permitted. These passes can also be purchased onsite at the PegaWORLD Registration Desk, subject to availability. There is no refund on guest passes. Pegasystems reserves the right to limit the number of guest passes allowed per attendee.

What is the cancellation policy?

Registrations may be refunded, if the cancellation is made in writing up to 15 business days prior to the start of the event (May 18, 2015). Cancellations received within 15 business days of an event or non-attendance will not be refunded.

Are attendee substitutions permitted?

If you’re unable to attend PegaWORLD, you may transfer your registration to another person. Please email with the new attendee's name and contact information by Friday, June 5, 2015. Substitutions will not be granted after this date.

I’ve already registered but have just been approved as a speaker. How do I update my registration and get a refund?

Your registration will automatically be updated upon your approval as a PegaWORLD speaker. The PegaWORLD registration team will refund your registration fee. You can also contact the registration team to verify your status and/or refund at

I received a comp code but am already registered. How do I get this code applied to my registration?

You can contact the registration team at for assistance with your refund.

Do you offer a registration discount for government employees?

Yes, Pega offers a registration discount to government employees (valid government email address required). Please contact the registration desk by email at

How do I contact PegaWORLD Registration with questions?

The PegaWORLD registration office can be reached by email at

Return to Top


Travel & Hotel

Where can I find information on Orlando, FL?

For information on things to do during your stay in Orlando, FL, please visit the city's official visitor website.

What is the weather like in Orlando, FL in June?

The typical high temperature in June is 90 degrees during the day and 71 degrees in the evening. Hotel conference rooms tend to be cool so we advise that you bring a sweater or light jacket with you.

Which airports are closest to Orlando, FL?

More than 50 airlines offer domestic and international flights into two major airports, while Amtrak provides rail service.

Orlando International Airport (MCO)

  • Airport Phone: (407) 825-2001
  • Hotel Direction: 11.8 miles West


  • Mears Transportation; reservations required, fee $20 one way, $32 round trip
  • SuperShuttle; reservations required, fee $18 one way, $32 round trip
  • Estimated taxi fare: $40 USD (one way)

Orlando Sanford International Airport (SFB)

  • Airport phone: (407) 585-4000
  • Hotel Direction: 40 miles South


  • Mears Transportation; reservations required, fee $141 one way
  • Estimated taxi fare: $96 USD (one way)


>> Directions to the Rosen Shingle Creek<<

Conference & Hotel Venue

PegaWORLD 2015 will be held at The Rosen Shingle Creek Resort, located in the heart of Orlando on Universal Boulevard.

Conference Location & Headquarter Hotel
Rosen Shingle Creek
9939 Universal Blvd., Orlando FL 32819

Is there a special hotel rate?

The Rosen Shingle Creek is offering a rate of $199 a night plus tax (inclusive of resort fee).

What is the deadline to book hotel rooms at the group rate?

Reservations must be made by 11:59 PM EST May 18, 2015 in order to receive the group discounted rate.

How do I book a hotel for PegaWORLD?

Once you complete your PegaWORLD registration you will receive a confirmation email with instructions to book your hotel reservation. Click the “Book Hotel” button in the email to reserve a room for your dates of stay. You must be a registered attendee for PegaWORLD 2015 in order to book your hotel reservation. Due to limited room availability at the Rosen Shingle Creek, Pega staff as well as our partners will be housed at the Marriott World Center. Continuous shuttle service will be provided.

I’ve already registered for PegaWORLD. How can I add a hotel reservation to my registration? Or make changes to my existing hotel reservation?

You will receive an email with instructions to book your hotel when you register for PegaWORLD 2015. To make changes, review the email for instructions.

How do I make changes to my existing hotel reservation?

If you have changes to an existing hotel reservation you can use the link in your PegaWORLD 2015 confirmation email.

Is Internet included in my guest room rate?

Complimentary high speed Internet is included in your guest room rate.

What is the hotel room cancellation policy?

Cancellations will be allowed up to three days prior to arrival without penalty. If you cancel less than three days, your credit/debit card will be charged a one night’s room and tax penalty.

What if I don’t check in on my scheduled arrival date?

If you don’t arrive on your scheduled arrival date, the hotel will cancel your entire reservation and can opt not to reinstate your reservation, even if you arrive the next day. You will also be charged the penalty of the cost of one night's room and tax, regardless of whether or not the hotel opts to reinstate your reservation.

Can I pay the hotel with a different credit card than the one I provided when I reserved the room?

Yes. However if the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in, or a faxed credit card authorization form must be set up with the hotel prior to your arrival.

How do I request a visa invitation?

You can request a visa invitation letter to assist in obtaining your visa to attend PegaWORLD 2015. You must register for the conference prior to requesting a visa invitation. Please send an email to and provide the following information:

  • First name as listed on passport
  • Last name as listed on passport
  • Full name as listed on registration
  • Country of origin
  • Passport number
  • Passport expiration date
  • Date of birth
  • Date of birth
  • Full address of your local United States embassy/consulate
  • Fax number of your local United States embassy/consulate

Please note that requesting a visa invitation letter does not guarantee that your local authorities will grant a visa to attend PegaWORLD.

Return to Top



Where can I find agenda details?

The agenda will be updated frequently on the PegaWORLD 2015 website. Keep checking back for the most updated information.

What types of tracks and sessions can I expect?

PegaWORLD 2015 will offer over 50 success story presentations delivered by Pega customers and partners, training sessions and workshops delivered by Pega professionals and multiple keynote sessions delivered by BPM thought leaders.

When can I register for sessions?

Registration is only required for pre-conference fee-based training courses. Pre-registration is not required for general conference sessions or workshops, they are included in your conference registration fee.

What is the pre-conference training?

PegaWORLD offers attendees the opportunity to take hands-on training classes and attend workshops to increase their knowledge of Pega’s products. A nominal fee will be charged for the pre-conference hands-on training classes. A list of training classes can be seen here.

How do I register for the pre-conference training?

You can register for hands-on training classes as part of your original registration. If you wish to add training at a later date, you can go back into your registration (details in your confirmation email) and add in classes or contact the PegaWORLD registration desk at for assistance.

I have been wait-listed for a training course. What happens next?

If you wish to attend a post-conference hands-on training course and were notified the course is at capacity, our registration team will contact you if space becomes available.

Can I sign up for multiple training courses?

Yes. Please note the start and end times of your desired courses because they may overlap or take place at separate locations.

Can I cancel my paid training course(s)?

Yes, if the cancellation is made in writing up to 15 business days prior to the start of the event (May 18, 2015). Cancellations received within 15 business days of the event or non-attendance will not be refunded.

Want to expand your Pega knowledge outside of PegaWORLD?

Pega offers additional courses outside PegaWORLD to further grow your Pega experience. A full list of courses can be found on the Pega Academy website.

Return to Top



What is the Twitter handle and is there a Facebook page?

Yes, tweet and post often. We love hearing from you!
Twitter: @pega #pegaworld

Return to Top



Which meals are provided at the conference?

The following meal functions are included as part of the conference registration fee for attendees:

Sunday, June 7, 2015:

  • Pegaworld Welcome Reception (buffet dinner and cocktails)


Monday, June 8, 2015:

  • Breakfast buffet, lunch, refreshment breaks
  • Technology Pavilion Reception (hors d’oeuvres and cocktails)
  • PegaWORLD Customer Appreciation event (buffet dinner and cocktails)


Tuesday, June 9, 2015:

  • Breakfast buffet, lunch, refreshment breaks
  • Technology Pavilion Break
  • Gala Dinner (buffet dinner and cocktails)


Wednesday, June 10, 2015:

  • Breakfast buffet and box lunch will be provided for workshop participants only.

Whom should I contact if I have special dietary needs or allergies or require special assistance (wheelchair or other special access, hearing impaired, sight impaired?

There is a section on the conference registration form for special requests. Please complete this section upon registering or email Pegaworld Registration at

Return to Top


General Questions

What is the recommended attire for the conference?

Business casual attire is suggested for all conference functions. Meeting room temperatures are cool so we also suggest you wear layered clothing for comfort and flexibility.

When do I need to wear my badge?

You will need to wear your badge at all times for access to the conference, including during any off-site events related to Pegaworld. If you lose your badge while onsite, visit the registration desk for assistance.

What if I still have unanswered questions about PegaWORLD 2015?

For more information, please contact PegaWORLD Registration:

This conference is organized by Pegasystems Inc. who reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Pegasystems receipt of registration and/or payment does not constitute acceptance. Registration and payments that are not accepted will be returned.

Return to Top