Sep 09 2014

Agents & Brokers: Evolution, Not Disintermediation

Since the explosion of the Internet, there has been a consistent underlying murmur about the disintermediation of the insurance agent/broker (producer). The fact is, there will generally always be a need for producers of one form or another, but the roles producers play will continue to evolve over...
Sep 09 2014

A Look at the Top of Gartner's Mobile App Development World

Gartner calls the technology of Pegasystems, based in Cambridge, Mass., a "strong differentiator" in a crowded market. Particularly, it cited the fusion of Pegasystems' model-driven approach to client application architecture with Antenna's open HTML5 architecture.
Sep 09 2014

Build for Change -- or Risk Extinction

Eastern Air Lines. Jamesway. CompUSA. These are just a handful of brands that have gone out of business or been absorbed by other organizations over the past 25 years. As Pegasystems Founder, CEO, and Chairman Alan Trefler sees it, many more companies around the world will fail over the next few...
Sep 04 2014

Pegasystems Offering Enterprises 'Context Clues'

It doesn’t matter what you call it, if a customer needs something, they should be addressed through the medium they desire, whether that is IVR, chat or mobile - this interaction is crucial. Companies like Pegasystems handle the systems underneath so businesses don’t have to worry that the customer...
Sep 02 2014

Digital Customer Engagement: A Warning Label for CFOs - Podcast w/ Pega CEO Alan Trefler

Is your firm about to experience a customerpocalypse? Join us as Alan Trefler, CEO, Pegasystems, shares insights from his new book Build for Change and urges CFOs to help their firms radically change the rules of customer engagement.
Sep 02 2014

A Cure for Analysis Paralysis

The insurance industry may be a “data haven,” but turning the data into actionable insights is another story. If anything, many insurance decision makers are stymied by a form of “analysis paralysis” that keeps them from making the most of the data streaming in. That’s the view of Pegasystems’ Eric...
Aug 28 2014

TUI UK & Ireland connects customers data end-to-end with Pegasystems

TUI UK & Ireland, which owns the holiday brands First Choice and Thomson, has implemented a system from Pegasystems that joins up customer data from the time of booking to post-travel. The customer engagement platform, called Connect, allows TUI to see the same data on customers through online...
Aug 27 2014

Code Junkies, Mega-Software and the Decline of American Innovation

I once read that writing clear specifications for software was a good idea and that not having them would be like not having architectural blueprints for a building project. And blueprints don't make buildings, right? But what if they could? (Byline by Pega CEO Alan Trefler)
Aug 26 2014

Getting Onboarding Right in the Age of the Customer

Ron Wellman, director of corporate banking solutions at Pegasystems, explains banks are stuck using onerous processes for application data gathering and due diligence, and, particularly on the lending side of the relationship, that process can still be hindered by not capturing and reviewing the...
Aug 26 2014

Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

1to1 Media's Tom Hoffman catches up with Jeff Foley, Director of Product Marketing at Pegasystems, regarding steps that can be taken to simplify and improve the customer experience as well as the agent experience in support interactions, including placing relevant customer data in the hands of...