Recent Media Coverage

Feb 03 2014
COMPUTERWOCHE.de
In den meisten Unternehmen sind Mythen die Grundlage für die Einschätzung des eigenen Kundenservices. Das behauptet Business Process Management-Experte Pegasystems und nennt auch gleich die sieben häufigsten. ...
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Feb 03 2014
Mycustomer.com
[In regard to CRM pitfalls to avoid], “Another common mistake is that they don’t put the customer at the centre of their strategy; they invest in a CRM software solution before creating a CRM strategy and find they are bound to the strictures that sof...
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Feb 01 2014
Best's Review
Profitable growth is generally at the top of every insurance executive’s strategic goals. Getting there isn’t easy and most insurers are continually looking for ways to grow their market, defend their book of business and underwrite profitably. While...
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Jan 31 2014
Bank Systems & Technology
Billing disputes are the most common complaint related to consumer card products in the CFPB’s consumer complaint database. Disputes and claims of ID theft and fraud make up 24% of all consumer card complaints, and not surprisingly the CFPB has been inc...
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Jan 31 2014
Government Computer News
Maine is revamping the state's unemployment insurance benefits system, adopting a cloud-based application to automate time-consuming and error-prone tasks. Maine officials have deployed technology from Pegasystems to help cut the time it takes to resolve...
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Jan 28 2014
SaaS In The Enterprise
Douglas Averill is on a mission. As director of business process management for the state of Maine, his mission is to go to every state agency and find ways to improve how they serve the public. "BPM is about improving back office and front office opera...
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Jan 28 2014
PEX Network
Pegasystem’s Dr. Setrag Khoshafian and Bruce Williams presented an intriguing vision of the future where data - being generated by both machines and humans – can automatically trigger processes and alert process operators to significant events. It can...
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Jan 27 2014
Individual.com
Pegasystems Inc., a provider of business process management and customer relationship management solutions, has unveiled the new version of its Smart Dispute for Issuers solution. The expanded capabilities of Smart Dispute consolidate most consumer payme...
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Jan 23 2014
TMCnet
'The CUSTOMER Product of the Year award was established to honor those products and solutions that have truly improved the customer experience,' said Erik Linask, Group Editorial Director, TMC (News - Alert). 'Without a doubt, this year's winners [wh...
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Jan 22 2014
KMWorld
The state of Maine has chosen new technology to improve operations and deliver new services. A solution from business process management and customer relationship management provider Pegasystems will reduce the time it takes to resolve blocked unemploymen...
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