Recent Media Coverage

Jan 31 2014
Government Computer News
Maine is revamping the state's unemployment insurance benefits system, adopting a cloud-based application to automate time-consuming and error-prone tasks. Maine officials have deployed technology from Pegasystems to help cut the time it takes to resolve...
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Jan 28 2014
SaaS In The Enterprise
Douglas Averill is on a mission. As director of business process management for the state of Maine, his mission is to go to every state agency and find ways to improve how they serve the public. "BPM is about improving back office and front office opera...
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Jan 28 2014
PEX Network
Pegasystem’s Dr. Setrag Khoshafian and Bruce Williams presented an intriguing vision of the future where data - being generated by both machines and humans – can automatically trigger processes and alert process operators to significant events. It can...
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Jan 27 2014
Individual.com
Pegasystems Inc., a provider of business process management and customer relationship management solutions, has unveiled the new version of its Smart Dispute for Issuers solution. The expanded capabilities of Smart Dispute consolidate most consumer payme...
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Jan 23 2014
TMCnet
'The CUSTOMER Product of the Year award was established to honor those products and solutions that have truly improved the customer experience,' said Erik Linask, Group Editorial Director, TMC (News - Alert). 'Without a doubt, this year's winners [wh...
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Jan 22 2014
KMWorld
The state of Maine has chosen new technology to improve operations and deliver new services. A solution from business process management and customer relationship management provider Pegasystems will reduce the time it takes to resolve blocked unemploymen...
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Jan 15 2014
TMCnet
Steve Kraus, senior director of product marketing for CRM Solutions at Pegasystems adds: “What I am consistently hearing from leading customer service organizations is they need to become more agile and more simply engage with their customers regardless...
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Jan 14 2014
Individual.com
Pegasystems Inc. reported that the state of Maine has selected Pegasystems as their transformational platform to help improve operations and deliver new services....
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Jan 14 2014
Mycustomer.com
Generally, a comprehensive CRM strategy should have multiple levels, including business objectives, data strategy and analytics, experience/communications planning, channel strategy, content strategy, technology, continuous improvement and metrics/measure...
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Jan 14 2014
Individual.com
Pegasystems (NASDAQ:PEGA), a company whose shares are moving quickly, is trading 3.5% higher to $47.85....
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