Pegasystems, a provider of business process management solutions, has released its Enrollment and Eligibility Foundation for the government agencies to meet the demands of delivering social services and assistance to citizens.

 

The solution reduces improper payments and waste, and helps agencies comply with new laws and regulations by combining case management with success in providing enrollment and eligibility solutions.

 

Most agencies are using outdated technologies which lack the intelligent automation and dynamic case handling that can detect and eliminate improper payments, according to a recent industry survey. Pegasystems gives agencies and systems integrators its technology to meet this challenge with Intelligent automation and Dynamic case management.

 

Thom Rubel, vice president of Research, IDC Government Insights, said: "There really are big expectations internally and externally for government agencies around operational efficiency and citizen service. In both cases, there's a huge opportunity for government organizations to address this demand through existing information, technologies, strategies and solutions that both increase efficiency and productivity by addressing inconsistencies, among other shortcomings."

 

Pegasystems' solution is ideal for addressing the systems modernization challenge. Agencies that stand to benefit typically handle citizen services in programs such as Medicare, unemployment insurance, Women, Infants and Children (WIC), and Temporary Assistance for Needy Families (TANF), as well federal programs including Social Security and the Veterans Administration.