Pegasystems' Customer Process Manager Gets Social
Pegasystems has enhanced its customer-service solution – Customer Process Manager – that makes the product better able to monitor and act on social media, offering multichannel support for customer inquiries and interactions.
Pega says CPM’s process-centric capabilities maximize the value of every customer interaction across all communication channels including social and mobile. The solution automates critical interaction activities and reduces manual and inconsistent treatments. Pega CPM is designed to seamlessly integrate to existing systems to accelerate deployments and provide service staff access to key customer information in every inquiry, boosting service quality and driving greater efficiency throughout the enterprise.
