Business process improvement is about more than efficiency gains
Todd Coffee, senior director of enterprise process solutions for Tenet Healthcare Corp. in Dallas, said he "foresees a time when direct patient interaction can, and will, be leveraged to streamline processes, reduce delays and improve patient outcomes." For now, his focus remains on his customers -- Tenet's internal clinicians and administrators. "To the extent we can remove non-value-added, costly and burdensome work from the routines of our clinicians and administrators, the more they can focus on our patients," he said.
