Pegasystems is a software company that is completely focused on helping large enterprises use our technology to become more customer-centric and agile. Within our organization, I have responsibility for bringing our solutions for customer-centricity to the communications service provider (CSP) industry. 

**This is the first post in a new series with B/OSS Publisher Danica Cullins around pertinent industry matters, called "6 Questions." Invited responses to six uniform questions will be published regularly on the B/OSS website. Respondents will represent the full industry circle (service providers, consultants, solutions providers, etc. First topic: customer centricity.)

When we sell customer-centricity solutions, we focus extremely hard on ensuring that our customers are successful. We put an incredible amount of focus on enabling our customers through training and enablement, expert services, and our partner network to use our technology to achieve their business goals.