Unfortunately, this classic farce has some uncomfortable parallels in the journey to digital government. Like Pseudolus, agencies try to gain "freedom" from a current problem with an approach that leads to mistaken identification of what needs to be done and side shows that waste time, energy and...
Nov 24 2014
Nov 17 2014
How intelligent BPM (iBPM) will enable collaboration between people, systems and intelligent ‘things’ to ensure they coordinate harmoniously to reach specific business objectives
Nov 17 2014
La dernière version de la suite de gestion de la relation client de Pegasystems intègre désormais des fonctions issues de Meshlabs et de Firefly, de récentes acquisitions, et revoit son interface pour simplifier l’usage de son logiciel. De nombreuses autres fonctions ont été ajoutées.
Nov 13 2014
Today, guest host Jim Marous of the Financial Brand will be coming live from the BAI Retail Delivery 2014 in Chicago. His guests include Michal Panaowicz, Managing Director of mBank- one of the innovation winners at BAI- D. Scott Andrick, Industry Principle, Card and Retail Banking from Pega, and...
Nov 12 2014
Nov 06 2014
Pegasystems has completed the acquisition of Ultima Information Technology based in Istanbul, Turkey
Nov 03 2014
Pegasystems has unveiled a major upgrade to its customer service application, offering new functionality both at its customer-facing end and internally for reps who use it. Pegasystems seeded the mobile version of Pega Customer Service with new functionality as well, said Steve Kraus, senior...
Nov 03 2014
Pega Customer Service lets reps listen to customer conversations on social networks and, if need be, respond to critical issues or route them to teams that can address them. "What we wanted to achieve was an application that didn't just interact with customers but deeply understands their sentiment...
Oct 31 2014
Pega Commercial Lines Underwriting application uses predictive and adaptive analytics to align underwriting outcomes with profitability and risk objectives, according to the vendor statement. The end-to-end structure of the solution simplifies complex operating environments by accelerating the...
Oct 30 2014
Pegasystems Inc., a CRM and BPM software provider based in Cambridge, Mass., released updates to its Pega Customer Service application that aim to make it easier for customer service representatives to give one-on-one guidance to customers and improve the app's multichannel capabilities.