Keep up with Pega innovation by reading about it in the news

Sep 13 2014

Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse – Interview with Alan Trefler, CEO of Pegasystems

Today’s interview is with Alan Trefler, who is the Founder and Chief Executive Officer of Pegasystems , the publicly traded American software company which has several products that focus on customer service and predictive analytics. Alan joins me today to talk about his new book: Build For Change...
Sep 11 2014

Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse – Interview with Alan Trefler, CEO of Pegasystems

Today’s interview is with Alan Trefler, who is the Founder and Chief Executive Officer of Pegasystems , the publicly traded American software company which has several products that focus on customer service and predictive analytics. Alan joins me today to talk about his new book: Build For Change...
Sep 11 2014

Firefly Redux – From Founding To Acquisition

First off I would argue that Pegasystems is, in fact, a cutting edge technology company. The problems they solve may not seem sexy at first glance, but they’re doing incredibly powerful and interesting things for a lot of the most complex and successful companies in the world. Pega’s offering is so...
Sep 09 2014

Agents & Brokers: Evolution, Not Disintermediation

Since the explosion of the Internet, there has been a consistent underlying murmur about the disintermediation of the insurance agent/broker (producer). The fact is, there will generally always be a need for producers of one form or another, but the roles producers play will continue to evolve over...
Sep 09 2014

Build for Change -- or Risk Extinction

Eastern Air Lines. Jamesway. CompUSA. These are just a handful of brands that have gone out of business or been absorbed by other organizations over the past 25 years. As Pegasystems Founder, CEO, and Chairman Alan Trefler sees it, many more companies around the world will fail over the next few...
Sep 09 2014

A Look at the Top of Gartner's Mobile App Development World

Gartner calls the technology of Pegasystems, based in Cambridge, Mass., a "strong differentiator" in a crowded market. Particularly, it cited the fusion of Pegasystems' model-driven approach to client application architecture with Antenna's open HTML5 architecture.
Sep 04 2014

Pegasystems Offering Enterprises 'Context Clues'

It doesn’t matter what you call it, if a customer needs something, they should be addressed through the medium they desire, whether that is IVR, chat or mobile - this interaction is crucial. Companies like Pegasystems handle the systems underneath so businesses don’t have to worry that the customer...
Sep 02 2014

Digital Customer Engagement: A Warning Label for CFOs - Podcast w/ Pega CEO Alan Trefler

Is your firm about to experience a customerpocalypse? Join us as Alan Trefler, CEO, Pegasystems, shares insights from his new book Build for Change and urges CFOs to help their firms radically change the rules of customer engagement.
Sep 02 2014

A Cure for Analysis Paralysis

The insurance industry may be a “data haven,” but turning the data into actionable insights is another story. If anything, many insurance decision makers are stymied by a form of “analysis paralysis” that keeps them from making the most of the data streaming in. That’s the view of Pegasystems’ Eric...
Aug 28 2014

TUI UK & Ireland connects customers data end-to-end with Pegasystems

TUI UK & Ireland, which owns the holiday brands First Choice and Thomson, has implemented a system from Pegasystems that joins up customer data from the time of booking to post-travel. The customer engagement platform, called Connect, allows TUI to see the same data on customers through online...

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