Recent Media Coverage

Making the Case for Customer Experience
February 1, 2012 1 to 1 Media
Some companies are building a solid business case for investing in the customer experience by correlating customer metrics to revenue losses and... Read more »
Another look at customer centricity
January 31, 2012 eyeforpharma
Melonie Warfel, director, Life Sciences Industry Solutions, Pegasystems, on how to foster a culture of business transformation Read more »
Using a Rules Engine to Manage Integration Behind the Scenes
January 30, 2012 ITBusinessEdge
Information Management recently identified five stand-out companies for its 2011 Innovative Solutions Awards. Pegasystems was recognized in the... Read more »
CRM Watchlist 2012 Winners - Customer Service Strikes Again
January 30, 2012 ZDNet
I am impressed in ways that surprise with Pegasystems. Ask me a year ago if I thought they would have made it in CRM as far as they have, and,... Read more »
Celent Honors 23 Insurers for Effective Use of Technology
January 30, 2012 PropertyCasualty360
Prudential Insurance: Using BPM to create a single intuitive view of the customer, Prudential selected Pegasystems to bridge multiple, disparate... Read more »
Research and consulting firm Celent recognizes Nationwide’s efforts at expert IT management of a 5-year, two-company consolidation; 23 other insurers noted for best practices
January 26, 2012 Insurance Networking News
Prudential Group Insurance, a Pega client, also was recognized as a Model Insurer for customer service acheivements and success.• Prudential... Read more »
Customer must be king in the web world
January 24, 2012 Financial Times
In the US, Amerigroup, a healthcare company, found its customer care centres were becoming bogged down by isolated systems and complex workflows that... Read more »
January 2012 New Products
January 24, 2012 Pipeline and Gas Journal
Pegasystems has announced the release of its Incident Management solution.  The new solution is said to give energy organizations more control,... Read more »
2012 CRM Technology Trends: How to make the most of each customer interaction
January 18, 2012 Call Centre Clinic
A lot has been said about the importance of customer experience for improving customer retention, satisfaction and boosting sales. But, when we asked... Read more »
Architecting a Global Brand – Part 2
January 17, 2012 Sys-Con Media
Having created and shaped several successful brands during the past 20 years, including FrontBridge (acquired by Microsoft), FileNet (acquired by IBM... Read more »
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