Customer Trust - The Key to Acquiring and Retaining More Customers
In an age of increasing customer expectations, where your customers can more readily defect and are empowered to influence millions of their peers, your ability to build lasting trust with them directly impacts your bottom line.
Join Don Peppers, founding partner of Peppers & Rogers Group and Patrick Tripp of Pegasystems as they share examples, insight and technology that are enabling companies to better interact with customers to build lasting trust.
This webinar will cover how to:
- Adopt a customer-centric approach to attract and retain more customers longer
- Display competence through an experience that is relevant, accurate and consistent
- Capture, operationalize and align your customers intentions with your business goals
- Put your data into action to make better business decisions
- Continuously adapt to the changing needs of your customers and your business