Analyst Coverage

Read for yourself how Pega BPM and CRM continue to be recognized for innovation.

Why does Pega BPM and CRM have more coverage by technical and industry analysts than any other suite? Because they were designed from the outset to do more.

Whether you are looking for core enterprise case management, trying to significantly improve the quality of customer service or call center operations, hoping to automate underwriting or on-line account opening, wanting to bring new products to market quickly with intelligent product configuration, or build robust composite applications that will meet the needs of enterprise scale and compliance, Pega BPM and CRM can help today.

Many of these reports from Gartner, Forrester, The Butler Group, IDC, and Celent are available to you as a member of the Pega community for free – read for yourself how Pega BPM and CRM continue to innovate and establish the standard the most comprehensive and innovative business process management solutions.

Jun 13 2014

Celent's Insurance CRM: Keys to Implementation

The insurance industry faces multiple challenges that make improvement in customer management a priority. First, most transactions take place in a...
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May 29 2014

Forrester: The Power of Customer Context

Contextual Marketing is here! Customers expect companies to respond to each one of them, not to a customer segment; this creates frictionless...
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Apr 29 2014

Pegasystems Recognized as a Leader in New Gartner Customer Engagement Centers MQ

CAMBRIDGE, Mass. – April 29, 2014 – Pegasystems Inc. (NASDAQ: PEGA) today announced that it has received an improved leadership position in Gartner...
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Apr 27 2014

Gartner Magic Quadrant for the CRM Customer Engagement Center, 2014

Pegasystems recognized as a Leader in new Customer Engagement Centers Magic Quadrant Gartner’s definition of customer engagement center (CEC)...
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Apr 08 2014

Pegasystems Recognized as a Leader in Dynamic Case Management and in Customer Service Solutions for Enterprise Organizations by Independent Analyst Firm

Cambridge, Mass. – April 8, 2014 – Pegasystems Inc. (NASDAQ: PEGA) today announced it has been positioned by Forrester as a “Leader” in both the...
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Apr 06 2014

The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

Pegasystems cited as a leader in Forrester Research, Inc.’s 2014 Customer Service Analyst Report Pegasystems receives top rank in current offering...
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Mar 27 2014

The Forrester Wave™: Dynamic Case Management, Q1 2014

Pegasystem cited as a leader in Forrester Research Inc.'s 2014 Dynamic Case Management Analyst Report Pegasystems cited as a leader in overall...
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Mar 20 2014

Pegasystems Positioned as a Leader in Gartner’s 2014 Magic Quadrant for Intelligent Business Process Management Suites

Cambridge, Mass. – March 20, 2014 – Pegasystems Inc. (NASDAQ: PEGA) today announced it has been positioned by Gartner, Inc. in the “Leaders”...
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Mar 20 2014

Gartner Magic Quadrant for Intelligent Business Process Management Suites 2014

Pegasystems receives placement in the “Leaders” quadrant for its completeness of vision and ability to execute. The iBPMS Magic Quadrant positions...
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Mar 05 2014

Analyst Report: Appian and Pegasystems - Head to Head Comparison

Jim Sinur, noted independent BPM thought leader, compares Pegasystems and Appian offerings. In this 2014 report, Sinur looks objectively at the...
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