Analyst Coverage

Why does Pega BPM and CRM have more coverage by technical and industry analysts than any other suite? Because they were designed from the outset to do more.

Whether you are looking for core enterprise case management, trying to significantly improve the quality of customer service or call center operations, hoping to automate underwriting or on-line account opening, wanting to bring new products to market quickly with intelligent product configuration, or build robust composite applications that will meet the needs of enterprise scale and compliance, Pega BPM and CRM can help today.

Many of these reports from Gartner, Forrester, The Butler Group, IDC, and Celent are available to you as a member of the Pega community for free – read for yourself how Pega BPM and CRM continue to innovate and establish the standard the most comprehensive and innovative business process management solutions.

CAMBRIDGE, Mass. – April 17, 2012 – Pegasystems Inc. (NASDAQ: PEGA) today announced that it has been positioned as a leader in  the  “Magic... Read more »
Gartner’s 2012 Magic Quadrant for CRM Customer Service Contact Centers is a must-read study for anyone involved in CRM and customer service.... Read more »
Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to... Read more »
Earlier this year, Forrester launched a series of discussions with business process management (BPM) thought leaders that have made a significant... Read more »
This IDC Health Insights Perspective presents a case study within a case study that highlights how Alere Health leveraged Pegasystems' unified... Read more »
CAMBRIDGE, Mass. – April 26, 2011 – Pegasystems Inc. (NASDAQ: PEGA) today announced that it has been positioned as a leader in  the  “Magic... Read more »
This Magic Quadrant looks at CRM software for customer service representatives in the contact center. Social media trends, a strong application and... Read more »
Methodologies are an important element of the business process management (BPM) landscape. In some BPM implementations, the product alone imposes a... Read more »
CAMBRIDGE, Mass. – January 31, 2011 – Pegasystems Inc. (NASDAQ: PEGA), the leader in business process management (BPM) solutions, today announced it... Read more »
Independent Research firm, Forrester Research Inc., recently performed an evaluation of software products supporting Dynamic Case Management (DCM),... Read more »